Hi,
Attached is a patch against OTRS 2.2 BETA 2 (latest from CVS) that
adds a new option.
ComposeFromAgentName (Ticket::Frontend::ComposeFromAgentName) allows
replacing the address "realname", specified under "Email Addresses"
in the Admin interface, by then Agent name in the "From" field when
answering tickets.
Basically, if you have an address configured like this in OTRS, and
assigned to some queue:
Name: support@some-company.com
Realname: Tech Support
Usually when your agents answer some ticket the "From" field in the
email message will look like:
Tech Support
Hi Simon, nice work! Did you see Bugzilla #1698: http://bugs.otrs.org/show_bug.cgi?id=1698 (I didn't diff you patches to find out.... :) Same idea. Could you attach your patches to that bug as well? This way we have all in one place. Thanks, BB -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg Fon: +49 (0) 6172 681988 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
Hi Bodo, On 2-May-07, at 8:09 AM, Bodo Bauer wrote:
nice work! Did you see Bugzilla #1698: http://bugs.otrs.org/show_bug.cgi?id=1698
Scott's patch does exactly what mine does, plus his adds the feature in AgentTicketEmail as well. His patch does apply against 2.2 beta2 (few Hunks but it seems to work). Also I see Scott added some cleanup ("Remove leading whitespaces from generated addresses"), mine didn't. Next time I'll dig into bugs.o.o first :) Thanks! Simon
participants (2)
-
Bodo Bauer -
Simon Boulet