Hello, First, I'am not an developer and I'am using OTRS not long. So I don't know if this patch is usable. I don't like the <blink>Oldest Queue</blink> and I don't want change source code after each update. So here two patches. I hope everyone understand what I tried. Perhaps some developers can put it in the right naming convention. And improve it. It is only a dirty hack with that I can live. My first idea was to make an option which you can set to blink or bold and then to make the right HTML tags, but I don't find the right place for "make <b> for bold and <blink> for blink". So you must put the right tag in the option itself. But this makes some unbeautiful possibilities ... Regards, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net