Hi Dmitriy, On Wed, Mar 31, 2004 at 03:18:33PM +0300, Dmitriy Borisov wrote:

I need some information about parameters of functions in CustomerAuth and CustomerUser modules.

Our ISP have native database of the users, and i want to integrate it with OTRS. I thinking to do it in next way: 1) IF authorization is normal do nothing 2) IF user password is wrong but user exist, update user information in OTRS database from our corporative database and try to authorize again 3) IF user is wrong, search for this user in our corporative database, if succesfull, then add user to OTRS database and try to authorize again

I can add or change information in OTRS database directly, but there are alredy exists a mechanism to do it in CustomerUser module. But i don`t know anything about format of parametrs of their methods. Who can help me?

We do have some online docu: * http://doc.otrs.org/cvs/en/html/dev-fw.html * http://doc.otrs.org/cvs/en/html/dev-custom-modules-aauth.html * http://dev.otrs.org/ (coming up) If you have still any questios, just ask. :)

-- With best regards, Dmitriy Borisov Network administrator of INTS ISP

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!