Hi Juraj, Bobek Juraj wrote:

Exist some permanent link to list of articles for one selected TT? I mean for example when I write mail about my TT to my colleague and I want to add to this mail www link whre he can look at my communication with OTRS user. Or when I archive history of some alarm I need link to this list of mails and status updates.

Sure! It is used in each otrs notification emails. Example to link to a ticket: http://host/otrs/index.pl?Action=AgentZoom&TicketID=2266 Example to link to a ticket and an article: http://host/otrs/index.pl?Action=AgentZoom&TicketID=2266&ArticleID=53333

Juraj Bobek

___________________________________________ S pozdravom (Mit freundlichem Gruß / kind regards) Dipl. Ing. Juraj Bobek Siemens Program and System Engineering s.r.o. IT Developer SMC BI ZA

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!