Rocco Tocci wrote: [...]

When you release a new version of ITSM (3.0.6) in the package are distributed all files or only those that have changed?

Hi, the packages contain all the files. To update ITSM you usally can simply use the OTRS package manager, no need to worry about the included files. But always read the release notes please. Alexander Public Relations OTRS Community Board / OtterHub (http://www.otterhub.org/)