Hello, I am new to the OTRS system and I really like the modul. With increasing interest I had some thoughts about extending the functionality, but I am not sure if there is a way to implement the following. I have a database with inventory information on client computers and I like to link these informations to a ticket with the "Ticket -> Link" functionality. There exists a web frontend for the client computer database. So here´s my question - is it possible to create a Linked Object e.g. Computer that: -> is linked to a ticket? -> searches the client computer database? -> contains after linking a web-link to the web frontend of the client computer database? If you think this could be implemented with OTRS, please sent me a hint where to start. What do I need for the implementation? What config options are needed? Which source code files are affected? Thanks in advance, Marcus