Hi, i want to create a ticket with umlauts in the title via SOAP. Here is a code snippet: my $Ticket = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketID, Title => 'öäü', Queue => 'Raw', # or QueueID => 123, Lock => 'unlock', Priority => '3 normal', # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerNo => '123465', CustomerUser => 'customer@example.com', OwnerID => 1, # new owner ResponsibleID => 1, # new responsible UserID => 1, ); The result of the ticket creation is, that the characters are not umlauts. Charset is set to iso-8859-15, because i need the € sign. When i create a ticket with umlauts in OTRS, the characters are right. Could anybody give me a hint to get the signs into OTRS? Thanks Sven -- =============================================================== imbus AG, Kleinseebacher Str. 9, 91096 Möhrendorf, DEUTSCHLAND Tel. +49 9131 7518-0, Fax +49 9131 7518-50 info@imbus.de http://www.imbus.de imbus AG, Unter der Linde 16, 80939 München, DEUTSCHLAND Tel. +49 89 3219909-0, Fax +49 89 3219909-50 info@imbus.de http://www.imbus.de Vorsitzender des Aufsichtsrates: Wolfgang Wieser Vorstand: Tilo Linz, Bernd Nossem, Thomas Roßner, Jörg Schulten Sitz der Gesellschaft: Möhrendorf, München Registergericht: Fürth/Bay, HRB 8365 --------------------------------------------------------------- imbus Rhein-Main GmbH, Zanggasse 6, 65719 Hofheim, DEUTSCHLAND Tel. +49 6192 92192-0, Fax +49 6192 92192-50 info@imbus.de http://www.imbus.de Geschäftsführer: Frank Schmeißner, Jörg Schulten Sitz der Gesellschaft: Hofheim Registergericht: Frankfurt am Main, HRB 52155 ===============================================================
Have you tried using the web encoding description? Don't currently use soap but would try something like: my $Ticket = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketID, Title => 'öäü', # web encoding of öäü Queue => 'Raw', # or QueueID => 123, Lock => 'unlock', Priority => '3 normal', # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerNo => '123465', CustomerUser => 'customer@example.com', OwnerID => 1, # new owner ResponsibleID => 1, # new responsible UserID => 1, ); Have no way of testing but should be worth a shot. Greg Horne gehorne geh -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of Sven Waibel Sent: Tuesday, August 14, 2007 2:32 AM To: dev@otrs.org Subject: [dev] Encoding via SOAP Hi, i want to create a ticket with umlauts in the title via SOAP. Here is a code snippet: my $Ticket = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketID, Title => 'öäü', Queue => 'Raw', # or QueueID => 123, Lock => 'unlock', Priority => '3 normal', # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerNo => '123465', CustomerUser => 'customer@example.com', OwnerID => 1, # new owner ResponsibleID => 1, # new responsible UserID => 1, ); The result of the ticket creation is, that the characters are not umlauts. Charset is set to iso-8859-15, because i need the € sign. When i create a ticket with umlauts in OTRS, the characters are right. Could anybody give me a hint to get the signs into OTRS? Thanks Sven -- =============================================================== imbus AG, Kleinseebacher Str. 9, 91096 Möhrendorf, DEUTSCHLAND Tel. +49 9131 7518-0, Fax +49 9131 7518-50 info@imbus.de http://www.imbus.de imbus AG, Unter der Linde 16, 80939 München, DEUTSCHLAND Tel. +49 89 3219909-0, Fax +49 89 3219909-50 info@imbus.de http://www.imbus.de Vorsitzender des Aufsichtsrates: Wolfgang Wieser Vorstand: Tilo Linz, Bernd Nossem, Thomas Roßner, Jörg Schulten Sitz der Gesellschaft: Möhrendorf, München Registergericht: Fürth/Bay, HRB 8365 --------------------------------------------------------------- imbus Rhein-Main GmbH, Zanggasse 6, 65719 Hofheim, DEUTSCHLAND Tel. +49 6192 92192-0, Fax +49 6192 92192-50 info@imbus.de http://www.imbus.de Geschäftsführer: Frank Schmeißner, Jörg Schulten Sitz der Gesellschaft: Hofheim Registergericht: Frankfurt am Main, HRB 52155 =============================================================== _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Hi Greg, sorry that didn't work too. But i nice try! Sven Greg Horne schrieb:
Have you tried using the web encoding description? Don't currently use soap but would try something like:
my $Ticket = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketID, Title => 'öäü', # web encoding of öäü Queue => 'Raw', # or QueueID => 123, Lock => 'unlock', Priority => '3 normal', # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerNo => '123465', CustomerUser => 'customer@example.com', OwnerID => 1, # new owner ResponsibleID => 1, # new responsible UserID => 1, );
Have no way of testing but should be worth a shot.
Greg Horne gehorne geh
-----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of Sven Waibel Sent: Tuesday, August 14, 2007 2:32 AM To: dev@otrs.org Subject: [dev] Encoding via SOAP
Hi,
i want to create a ticket with umlauts in the title via SOAP.
Here is a code snippet:
my $Ticket = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketID, Title => 'öäü', Queue => 'Raw', # or QueueID => 123, Lock => 'unlock', Priority => '3 normal', # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerNo => '123465', CustomerUser => 'customer@example.com', OwnerID => 1, # new owner ResponsibleID => 1, # new responsible UserID => 1, );
The result of the ticket creation is, that the characters are not umlauts. Charset is set to iso-8859-15, because i need the € sign.
When i create a ticket with umlauts in OTRS, the characters are right.
Could anybody give me a hint to get the signs into OTRS?
Thanks Sven
-- =============================================================== imbus AG, Kleinseebacher Str. 9, 91096 Möhrendorf, DEUTSCHLAND Tel. +49 9131 7518-0, Fax +49 9131 7518-50 info@imbus.de http://www.imbus.de
imbus AG, Unter der Linde 16, 80939 München, DEUTSCHLAND Tel. +49 89 3219909-0, Fax +49 89 3219909-50 info@imbus.de http://www.imbus.de
Vorsitzender des Aufsichtsrates: Wolfgang Wieser Vorstand: Tilo Linz, Bernd Nossem, Thomas Roßner, Jörg Schulten Sitz der Gesellschaft: Möhrendorf, München Registergericht: Fürth/Bay, HRB 8365 --------------------------------------------------------------- imbus Rhein-Main GmbH, Zanggasse 6, 65719 Hofheim, DEUTSCHLAND Tel. +49 6192 92192-0, Fax +49 6192 92192-50 info@imbus.de http://www.imbus.de
Geschäftsführer: Frank Schmeißner, Jörg Schulten Sitz der Gesellschaft: Hofheim Registergericht: Frankfurt am Main, HRB 52155 ===============================================================
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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-- =============================================================== imbus AG, Kleinseebacher Str. 9, 91096 Möhrendorf, DEUTSCHLAND Tel. +49 9131 7518-0, Fax +49 9131 7518-50 info@imbus.de http://www.imbus.de imbus AG, Unter der Linde 16, 80939 München, DEUTSCHLAND Tel. +49 89 3219909-0, Fax +49 89 3219909-50 info@imbus.de http://www.imbus.de Vorsitzender des Aufsichtsrates: Wolfgang Wieser Vorstand: Tilo Linz, Bernd Nossem, Thomas Roßner, Jörg Schulten Sitz der Gesellschaft: Möhrendorf, München Registergericht: Fürth/Bay, HRB 8365 --------------------------------------------------------------- imbus Rhein-Main GmbH, Zanggasse 6, 65719 Hofheim, DEUTSCHLAND Tel. +49 6192 92192-0, Fax +49 6192 92192-50 info@imbus.de http://www.imbus.de Geschäftsführer: Frank Schmeißner, Jörg Schulten Sitz der Gesellschaft: Hofheim Registergericht: Frankfurt am Main, HRB 52155 ===============================================================
participants (2)
-
Greg Horne -
Sven Waibel