Hi guys, do you know if there are some ad hoc developments that allow you to create a ticket from a previously identified asset in the CMDB. Let me explain: 1. I do a search of the CMDB (es. by serial number) and this asset is associated with a customer. 2 I would like to go into the phone ticket creation form having already filled the client and the link with the asset. thanks Rocco -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT – Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.
Hi Rocco,
You might want to take a look at this Feature Add-On. It does actually
multiple different things, one is the possibility to restrict the CI's
visible via AgentTicketPhone.
http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons...
--
Mike
On Mon, Feb 11, 2013 at 12:25 PM, Rocco Tocci
Hi guys, do you know if there are some ad hoc developments that allow you to create a ticket from a previously identified asset in the CMDB. Let me explain: 1. I do a search of the CMDB (es. by serial number) and this asset is associated with a customer. 2 I would like to go into the phone ticket creation form having already filled the client and the link with the asset.
thanks Rocco
-- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483
TBS IT – Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.
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participants (2)
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Michiel Beijen -
Rocco Tocci