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itsm-de@lists.otrs.org
September 2009
1 participants
1 discussions
SLA Verletzungen auswerten
by Fürtbauer Wolfgang
10 Sep '09
10 Sep '09
Hallo, wie kann ich SLA Verletzungen auswerten? z.B: Anzahl Tickets pro Queue (oder Agent oder Serivce), bei denen die Responsetime (Lösungszeit) nicht eingehalten wurde Grüsse Wolfgang
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