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itsm-de@lists.otrs.org
October 2010
1 participants
1 discussions
OTRS - wmi
by Meier, Björn
30 Mar '11
30 Mar '11
Hi, auf Wunsch (s. unten) leite ich mal folgende Mail-Diskussion weiter. Ich habe jetzt nicht unbedingt Zeit und Lust das zu übersetzen, da ich auch denke englisch sollte nicht das Problem sein. Mein Script leite ich auch weiter. Wäre schön, wenn mir jemand noch einen Tipp bzgl. Der UTF-8-Problematik geben könnte. Mit freundlichem Gruss Bjoern Meier Netzwerkadministrator des Caritasverbandes für die Diözese Hildesheim e.V. Moritzberger Weg 1 31139 Hildesheim Tel. (+49) 0 51 21 / 9 38-186 Web:
http://www.caritas-dicvhildesheim.de
Von: r31337(a)gmail.com [mailto:r31337@gmail.com] Im Auftrag von Ruslan Gesendet: Dienstag, 28. September 2010 17:35 An: Meier, Björn Betreff: Re: OTRS - wmi Tnx alot. i think i will take time to understand scrip. if can figure out something - i'let u know first! And may we have to create disscussion in mail list. i think many peoples trying to realize CI export from AD. but there is nothing at mail boards and forums =/ 2010/9/28 Meier, Björn <meier(a)caritas-dicvhildesheim.de<mailto:meier@caritas-dicvhildesheim.de>> Hi, Ok I give you my python-script maybe you could find out how to import the same machines without updating every time. This script isn't done yet or documented. You need the wmic tool:
http://dev.zenoss.org/svn/trunk/inst/externallibs/wmi-1.3.13.tar.bz2
Would be great if we could help each other. 1.) Define the export-interface with the following parameters (under admin -> import /export): SID ServiceTag Name DeploymentState IncidentState Vendor Model Description Type OperatingSystem CPU1 CPU2 CPU3 CPU4 RAM1 RAM2 RAM3 RAM4 Harddisk1 Harddisk1::Capacity Harddisk2 Harddisk2::Capacity FQDN NIC1 NIC1::IPoverDHCP NIC1::IPAddress NIC2 NIC2::IPoverDHCP NIC2::IPAddress NIC3 NIC3::IPoverDHCP NIC3::IPAddress GraphicAdapter InstallDate WarrantyExpirationDate 2.) Change the global parameters in the script. 3.) This script generates a /tmp/CI_out.csv an then you have to uses the importexport-pl from otrs Good luck Mit freundlichem Gruss Bjoern Meier Netzwerkadministrator des Caritasverbandes für die Diözese Hildesheim e.V. Moritzberger Weg 1 31139 Hildesheim Tel. (+49) 0 51 21 / 9 38-186 Web:
http://www.caritas-dicvhildesheim.de
Von: r31337(a)gmail.com<mailto:r31337@gmail.com> [mailto:r31337@gmail.com<mailto:r31337@gmail.com>] Im Auftrag von Ruslan Gesendet: Dienstag, 28. September 2010 16:44 An: Meier, Björn Betreff: Re: OTRS - wmi At this moment - i cant tell u anything about this. but it be very intresting if tell about you method of importing AD machines to OTRS. Here is my method? but it's still dont' work, and we use Everest software to collect data from AD compuers. i think WMI is more preferable. I described it here -
http://groups.google.ru/group/otrs_archive/browse_thread/thread/19f88b2c38e…
in our It department we implemented the way to export and keep an actualized information about our AD computers. The way is - Using Group policies, gather information about computer names and hardware with Everest software and copy it to *csv files. (Every time after Group policies processed - we have actual information about Computers) Next step is Running script to compile "Export.csv" file with information about AD computers And Last step - Import this information into OTRS. So now we thinking about the way how to make Import process run automatically. 2010/9/28 Meier, Björn <meier(a)caritas-dicvhildesheim.de<mailto:meier@caritas-dicvhildesheim.de>> Hi, sure I could and would love to, but I don't know how to solve my problem that Python wrote out an UTF-8 File and the import-script from otrs means that german keys have to updated every time. Mit freundlichem Gruss Bjoern Meier Netzwerkadministrator des Caritasverbandes für die Diözese Hildesheim e.V. Moritzberger Weg 1 31139 Hildesheim Tel. (+49) 0 51 21 / 9 38-186 Web:
http://www.caritas-dicvhildesheim.de
-----Ursprüngliche Nachricht----- Von: mail(a)otrs-forum.de<mailto:mail@otrs-forum.de> [mailto:mail@otrs-forum.de<mailto:mail@otrs-forum.de>] Im Auftrag von noreply(a)otrs-forum.de<mailto:noreply@otrs-forum.de> Gesendet: Dienstag, 28. September 2010 14:59 An: Meier, Björn Betreff: OTRS - wmi Hallo salacryl, die folgende Nachricht wurde dir von nAggOHOK über dein Benutzerkonto auf "OTRS User Forums" geschickt. Wenn diese Nachricht Werbung, Beleidigungen oder anderen anstößigen Inhalt enthält, kannst du die Board-Administration unter folgender Adresse erreichen: noreply(a)otrs-forum.de<mailto:noreply@otrs-forum.de> Füge deiner Nachricht bitte die vollständige E-Mail (insbesondere die Nachrichtenkopfzeilen) bei. Bitte beachte, dass als Antwortadresse dieser E-Mail die E-Mail-Adresse von nAggOHOK hinterlegt ist. Es folgt die an dich gesendete Nachricht ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hello salacryl You told about intresting script here -
http://forums.otrs.org/viewtopic.php?f=34&t=5817
If its non commercial and you dont mind can u share thios script? -- Best regards & bla bla bla.... © -- Best regards & bla bla bla.... ©
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