zunächst würde ich sagen dass Dir den Update nicht gelungen ist :( Es ist sehr schwer diesen Upgrade zu durchführen. Es muss folgendes gehen (grob gesehen)
# --
# INSTALL-1.3.ITSM description of OTRS::ITSM 1.2
# --
# $Id: $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# --
What is OTRS::ITSM
==================
OTRS::ITSM implements ITIL (R) focused IT service management.
Prerequisites
=============
are applications for the OTRS 2.4 framework.
Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.
Installation
============
1. Download
-----------
Download following OTRS::ITSM packages from (have a look on "Packages"
section below first to download the correct files for your framework):
-GeneralCatalog
-ITSMCore
If your OTRS is unable to connect to the internet, you must download
these additional packages.
-ITSMIncidentProblemManagement
-ITSMConfigurationManagement
-ITSMServiceLevelManagement
-ImportExport
2. Installation OTRS::ITSM 1.3
------------------------------
a) Login to your OTRS 2.4 installation with admin permissions.
c) Install the downloaded .opm packages in the following order
via package manager:
1) GeneralCatalog
2) ITSMCore
If your OTRS is able to connect to the internet, you can use now
the online repository [--OTRS::ITSM 1.3 Master--] to install the
following packages. If your OTRS is unable to connect to the
internet, you need to install the following packages via package
manager. Each of these packages is optional and there is no
required installation order.
-ITSMIncidentProblemManagement
-ITSMConfigurationManagement
-ITSMServiceLevelManagement
-ImportExport
3. Intro
--------
New icons in the navigation bar will be shown (ConfigItem,
Service) and many new admin options are available
in the Admin-Area. For more information see the
OTRS::ITSM documentation.
Upgrade
=======
If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ
article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to
OTRS::ITSM 1.3:
If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework
to OTRS 2.4. After that you can follow the steps in section 2 of this document
(Installation OTRS::ITSM 1.3). You can find more information in this FAQ article:
Packages
========
OTRS::ITSM 1.3.1 (2009/07/27) - OTRS 2.4.1 is recommended
---------------------------------------------------------------------
GeneralCatalog 1.3.1 (md5sum 0aed2e3f3ebf22d029e9fab6b9656b90)
ITSMConfigurationManagement 1.3.1 (md5sum 1893e78cec314c4717485f1403fe9924)
ITSMCore 1.3.1 (md5sum 56236c37901819f02f738227ff126ecf)
ITSMIncidentProblemManagement 1.3.1 (md5sum d970999ff02980f45518c2a23b4be073)
ITSMServiceLevelManagement 1.3.1 (md5sum 23da05b0204805d59cbfe154867e26dd)
ImportExport 1.3.1 (md5sum a733bcf9adcf0ae8e8b7648a69701757)
Support:
========
((enjoy))
EOF