Hi,
I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules,
but when installing the "ITSMTicket" module via the Package Manager (the
opm files are stored locally on my drive), I get the below error:
Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2
08:00:13 2007
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO package_repository (name, version, vendor, filename,
content_size, content_type, content, install_status, create_time,
create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3',
'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not
installed', current_timestamp, 1, current_timestamp, 1)'
Traceback (16996):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_i
ndex_2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My system is as follows:
MS Server 2003
Apache 2.2.4
MySQL v5.0.37
Perl 5.8.8 build 819
Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.
Thanks,
HK