Does anyone know how this info is stored?
I install OTRS and ITSM without errors. I am using the win32 installation pack
over Windows XP.
In chapter 6.6 of the ITSM Book shows CIs recorded, but don´t say how to do
that.
Thank
Antonio Sarmiento
Hi,
after installation OTRS::ITSM v. 1.0.3 it's not possible to add group in
sysconfig option Frontend::Agent::ModuleRegistration for ITSM. Config
page is reloading up to the server timeout.
How can I solve it?
thank you
--
JaS
Hi,
We are using OTRS 2.1 and see the reposne time for any action (empty answer,update free fields...etc) is very slow.
Could you please help to better the performance.
regards
Prabhakar
Share files, take polls, and discuss your passions - all under one roof. Go to http://in.promos.yahoo.com/groups
Hello all:
I have just installed OTRS. I can not find how to change the displayed logo
and company on the customer.pl page. It works, my customers can log in, but I
would really like to have the agency name at the top along with the logo
instead of “LOGO” and “COMPANY NAME”
I’m sure this is an easy question and I have just over looked it in the
documentation. Can anyone help?
Thanks
Paul
I am currently trying to get ITSM installed and working. I have
installed the ITSM modules and they install without errors. When I try
to go to config item, I only have the system name and type of system
(Production, Planning....). I have uninstalled and re-installed the
modules and have the same issue. I also installed OTIS::ITSM on a new
server and have the same problem. All the other ITSM modules - Service,
SLA seem to be working ok.
>From what I can tell there are no fields in the database to store the
information- unless I am looking in the wrong place. Does anyone know
where this info is stored?
I am using a Windows 2003 sp2 with Microsoft SQL 2000 sp4 and Apache as
the web server.
Is it a problem with the SQL scripts that set up the database as MS is
still new to OTRS?
Kevin Valleroy
Network Administrator
Starion Financial
Hi,
On the new OTRS with ITSM could you please confirm if the free field updation is configurable to mandatorily update the fields before closing the ticket?
regards
Prabhakar
Share files, take polls, and discuss your passions - all under one roof. Go to http://in.promos.yahoo.com/groups
Hi Manuel,
Once again thanks for your response and advice. I have followed your
instruction and was able to install the ITSMTicket, and subsequent
packages without any problems. All seems to run good.
Thanks again.
Regards,
Hein
From: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
Manuel Hecht
Sent: 02 October 2007 13:03
To: 'OTRS::ITSM User questions and discussions'
Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Hi
Uninstall of the 001 version and install of the 002 version is not
required. There are only one small change between
otrs-2.2.3-001-win32.exe and otrs-2.2.3-002-win32.exe. You can patch
your installation manually.
Open the MySQL-Config-File (c:\OTRS\mysql\my.ini)
Rename the line [mysqld-nt] to [mysqld] and save the file. Restart the
MySQL-server and you can install the ITSM-packages without any errors.
Best regards,
Manuel Hecht
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
http://www.otrs.com/ :: Communication with success!
Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von
Hein Koorts
Gesendet: Dienstag, 2. Oktober 2007 12:46
An: OTRS::ITSM User questions and discussions
Betreff: RE: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Thanks Manuel,
I have downloaded the updated window installer version
"otrs-2.2.3-002-win32.exe" as indicated by the link that you have
forwarded to me. By applying this update, is it required that I first
uninstall previous versions / installations of Apache, CRN & MySQL? I
see that the installer doesn't allow existing services of these
applications. I'm worried that I have to redo all my configurations and
settings up till now, unless I'm able to back it up and restore it?
Regards,
Hein
From: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
Manuel Hecht
Sent: 02 October 2007 11:23
To: 'OTRS::ITSM User questions and discussions'
Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Hi
Please have a lock at:
http://bugs.otrs.org/show_bug.cgi?id=2307
Best regards,
Manuel Hecht
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
http://www.otrs.com/ :: Communication with success!
Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von
Hein Koorts
Gesendet: Dienstag, 2. Oktober 2007 10:14
An: itsm(a)otrs.org
Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Hi,
I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules,
but when installing the "ITSMTicket" module via the Package Manager (the
opm files are stored locally on my drive), I get the below error:
Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2
08:00:13 2007
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO package_repository (name, version, vendor, filename,
content_size, content_type, content, install_status, create_time,
create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3',
'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not
installed', current_timestamp, 1, current_timestamp, 1)'
Traceback (16996):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_i
ndex_2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My system is as follows:
MS Server 2003
Apache 2.2.4
MySQL v5.0.37
Perl 5.8.8 build 819
Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.
Thanks,
HK
Thanks Manuel,
I have downloaded the updated window installer version
"otrs-2.2.3-002-win32.exe" as indicated by the link that you have
forwarded to me. By applying this update, is it required that I first
uninstall previous versions / installations of Apache, CRN & MySQL? I
see that the installer doesn't allow existing services of these
applications. I'm worried that I have to redo all my configurations and
settings up till now, unless I'm able to back it up and restore it?
Regards,
Hein
From: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of
Manuel Hecht
Sent: 02 October 2007 11:23
To: 'OTRS::ITSM User questions and discussions'
Subject: AW: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Hi
Please have a lock at:
http://bugs.otrs.org/show_bug.cgi?id=2307
Best regards,
Manuel Hecht
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
http://www.otrs.com/ :: Communication with success!
Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von
Hein Koorts
Gesendet: Dienstag, 2. Oktober 2007 10:14
An: itsm(a)otrs.org
Betreff: [itsm] ITSM 1.0.3 - error installing ITSMTicket module
Hi,
I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules,
but when installing the "ITSMTicket" module via the Package Manager (the
opm files are stored locally on my drive), I get the below error:
Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2
08:00:13 2007
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO package_repository (name, version, vendor, filename,
content_size, content_type, content, install_status, create_time,
create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3',
'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not
installed', current_timestamp, 1, current_timestamp, 1)'
Traceback (16996):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_i
ndex_2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My system is as follows:
MS Server 2003
Apache 2.2.4
MySQL v5.0.37
Perl 5.8.8 build 819
Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.
Thanks,
HK
Hi,
I'm busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules,
but when installing the "ITSMTicket" module via the Package Manager (the
opm files are stored locally on my drive), I get the below error:
Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT
INTO package_r[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct 2
08:00:13 2007
Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL:
'INSERT INTO package_repository (name, version, vendor, filename,
content_size, content_type, content, install_status, create_time,
create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.3',
'OTRS GmbH', 'ITSMTicket-1.0.3.xml', '213', 'text/xml', ?, 'not
installed', current_timestamp, 1, current_timestamp, 1)'
Traceback (16996):
Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263
Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565
Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_i
ndex_2epl::handler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My system is as follows:
MS Server 2003
Apache 2.2.4
MySQL v5.0.37
Perl 5.8.8 build 819
Does someone know how to correct and overcome this? If so, please let me
know as I'm very eager to get this application up & running.
Thanks,
HK
