itsm December 2007

itsm@lists.otrs.org

8 participants
8 discussions

by Andrew

Hi All, I just setup OTRS v2.2 I wish to enable the sending of email when a ticket is created/etc. (I have ticked/selected all the options I could see). The emails don't come through, and I found this in the logs: OTRS-CGI-10[25740]: [Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTicket and ar_SA, try it again with en! Running Debian Sarge. Any help appreciated... I googled, but didn't find anything relevant. Thanks, Andrew

13 years, 9 months

Eric Belcher is out of the office.

by ebelcher＠esriaustralia.com.au

I will be out of the office starting 24/12/2007 and will not return until 07/01/2008. I will respond to your message when I return. _________________________________________________________ Level 3, 111 Elizabeth Street, Brisbane QLD 4000 PO Box 15459, Brisbane City East QLD 4002 P +61 (0)7 3218 4100 F +61 (0)7 3211 1310 E connect(a)esriaustralia.com.au W http://www.esriaustralia.com.au Freecall 1800 447 111 _________________________________________________________ Have you visited ESRI Australia’s NEW website? See how ESRI Australia can help you leverage your location intelligence www.esriaustralia.com.au _________________________________________________________ Putting knowledge into place This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient please notify the sender by return email, do not use or disclose the contents and delete the message and any attachments from your system. **Please consider the environment before printing this email**

13 years, 9 months

AW: [itsm] Migration from OTRS to OTRS ITSM (Manuel Hecht - OTRS AG)

by Antonio Sarmiento

Hi Manuel: Yes I did that, but what do you understand by a "clear installetion".?? I undestood that like a new installation ?? And the current and old tickets ? Don´t have problem the system with old ticket without the itsm fields, links, types, etc ?? Thanks and Merry Christmas Antonio

13 years, 9 months

Migration from OTRS to OTRS ITSM

by Antonio Sarmiento

Hi, Is posible the migration from a production system OTRS 2.2.4 to OTRS ITSM 1.0.4 ?? Thanks Antonio

13 years, 9 months

Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

by Rico Corpuz

I am receiving an error when attempting to access SysConfig under admin. Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! I have changed the permissions on the /pm file to be rwxrwxrwx to verify it wasn't a permissions issue with the file itself. I am a bit lost here. ERROR: OTRS-CGI-09 Perl: 5.8.8 OS: linux Time: Mon Dec 10 20:19:46 2007 Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Traceback (8343): Module: Kernel::System::Config::WriteDefault (v1.64) Line: 247 Module: Kernel::Modules::AdminSysConfig::Run (v1.61) Line: 54 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

13 years, 9 months

Building workflow

by Antonio Sarmiento

Hi: Who can help me? where can I find informatio about workflow building ?? Thanks Antonio

13 years, 9 months

Error creating tickets on fresh install

by Rico Corpuz

I have a fresh install of OTRS and I am getting inconsistent errors creating tickets. 9 out of 10 tries I am getting the error listed below when creating a ticket. I believe I have set the permissions correctly. Any ideas? Tue Dec 4 20:45:18 2007 error OTRS-CGI-09 Can't write /var/log/otrs/TicketCounter.log: Permission denied Tue Dec 4 20:45:18 2007 notice OTRS-CGI-09 Tn (2007120409000012) exists! Creating a new one.

13 years, 9 months

Tickets Response and Resolve time

by Mail

Hi, How can we calculate the respone and reslove time of each ticket in OTRS. Also is it possible to update the free fields mandatirely before closing the tickets. Any help would be greatly appreciated. regards, Prabhakar Explore your hobbies and interests. Go to http://in.promos.yahoo.com/groups

13 years, 9 months

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itsm December 2007