When I try to login, the OTRS login page shows an error message -
Panic! No UserData!!! Looking to the logs I see that the
authentication to LDAP works....
>From the logs:
tail /tmp/otrs.log
[Tue May 22 15:01:57 2007][Notice][Kernel::System::User::GetUserData]
Panic! No UserData for user: 'nedim.hadzimahmutovic'!!!
[Tue May 22 16:16:26 2007][Notice][Kernel::System::Auth::LDAP::Auth]
User: nedim.hadzimahmutovic
(uid=nedim.hadzimahmutovic,ou=XX,ou=Users,ou=XX,ou=XX,ou=XX,dc=XX,dc=XX)
authentication ok (REMOTE_ADDR: 10.2.0.120).
tail /var/log/ldap.log
May 23 15:40:59 localhost slapd[4566]: conn=297 fd=14 ACCEPT from
IP=10.0.0.10:34192 (IP=0.0.0.0:389)
May 23 15:40:59 localhost slapd[4566]: conn=297 op=0 BIND dn="" method=128
May 23 15:40:59 localhost slapd[4566]: conn=297 op=0 RESULT tag=97 err=0 text=
May 23 15:40:59 localhost slapd[4566]: conn=297 fd=14 closed (connection lost)
May 23 15:41:29 localhost slapd[4566]: conn=298 fd=14 ACCEPT from
IP=10.0.0.10:34193 (IP=0.0.0.0:389)
May 23 15:41:29 localhost slapd[4566]: conn=298 op=0 BIND dn="" method=128
May 23 15:41:29 localhost slapd[4566]: conn=298 op=0 RESULT tag=97 err=0 text=
May 23 15:41:29 localhost slapd[4566]: conn=299 fd=16 ACCEPT from
IP=10.0.0.10:34194 (IP=0.0.0.0:389)
May 23 15:41:29 localhost slapd[4566]: conn=299 op=0 BIND dn="" method=128
May 23 15:41:29 localhost slapd[4566]: conn=299 op=0 RESULT tag=97 err=0 text=
May 23 15:41:29 localhost slapd[4566]: conn=299 op=1 SRCH
base="ou=XX,dc=XX,dc=XX" scope=2 deref=2
filter="(uid=nedim.hadzimahmutovic)"
May 23 15:41:29 localhost slapd[4566]: <= bdb_equality_candidates:
(uid) index_param failed (18)
May 23 15:41:29 localhost slapd[4566]: conn=299 op=1 SEARCH RESULT
tag=101 err=0 nentries=1 text=
May 23 15:41:29 localhost slapd[4566]: conn=299 op=2 BIND
dn="uid=nedim.hadzimahmutovic,ou=XX,ou=Users,ou=BA,ou=EE,ou=XX,dc=XX,dc=XX"
method=128
May 23 15:41:29 localhost slapd[4566]: conn=299 op=2 BIND
dn="uid=nedim.hadzimahmutovic,ou=XX,ou=Users,ou=BA,ou=EE,ou=XX,dc=XX,dc=XX"
mech=SIMPLE ssf=0
May 23 15:41:29 localhost slapd[4566]: conn=299 op=2 RESULT tag=97 err=0 text=
May 23 15:41:29 localhost slapd[4566]: conn=299 op=3 UNBIND
May 23 15:41:29 localhost slapd[4566]: conn=299 fd=16 closed
May 23 15:41:29 localhost slapd[4566]: conn=298 fd=14 closed (connection lost)
Anyone?
TNX
Nedim
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