First of all hello to everyone here, I hope I can both help and get help
with problems related to ITSM :)
I am currently running OTRS 2.2 beta4 and the latest rpm of ITSM for
suse 10.0 My base OS is actually 10.2 opensuse.
I just installed the required apps and have been playing around with
ITSM to see what it can do, before an official manual comes out. It
appears that when I installed ITSM it didn't update the database
correctly as per the error message below. Is there anyway to verify
that the database contains the proper tables and schema?
Over the weekend I will wipe the machine clean and try again but just as
a general FYI... is there a command to verify that the schema and
database are updated correctly with the ITSM install?
Thanks for you help and an excellent product.
Eric
Error: Table 'otrs.service' doesn't exist, SQL: 'INSERT INTO service
(name, valid_id, c[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun
15 12:53:50 2007
Message: Table 'otrs.service' doesn't exist, SQL: 'INSERT INTO service
(name, valid_id, comments, create_time, create_by, change_time,
change_by, type_id, criticality_id) VALUES ('test', 2, 'test',
current_timestamp, 1, current_timestamp, 1, 13, 1)'
Traceback (3507):
Module: Kernel::System::Service::ServiceAdd (v1.6) Line: 372
Module: Kernel::Modules::AdminService::Run (v1.4) Line: 168
Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han
dler (v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30l
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