itsm April 2008

itsm@lists.otrs.org

14 participants
22 discussions

by Raphael Matter

Hej, I've got a problem with dateformat of CIs and Import/Export. Not sure if it's a bug or if there is some place to configure the date format. In german OTRS dates for CI attributes are entered in the format: dd.mm.yyyy, with english interface it's: mm/dd/yyyy - and they are exported in that format. But the importer only accepts dates with the format: yyyy-mm-dd. Other formats produce e.g.: "No FormatTimeString() translation found for '10.12.2005 00:00:00' string!" thanks best regards, Raphael

12 years, 10 months

Re: [itsm] Questions about config item search

by Manuel Hecht - OTRS AG

Hi Benjamin > The first problem is I can't do a search in the future because the > calendar field shows only the current year and the years before. I have fixed this problem! Have a look at bug# 2916 for more details. http://bugs.otrs.org/show_bug.cgi?id=2916 > The second problem is I can't do a search with a month or year only. It's not possible yet. This is a big architecture problem of the CI database. We are working on a solution. But it's not a easy problem. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Zöller, Benjamin Gesendet: Donnerstag, 3. April 2008 11:50 An: itsm(a)otrs.org Betreff: [itsm] Questions about config item search Hi, I would like to do a "Warranty Expiration Date"-search over all items. Doing that shows me 2 problems: - The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before. - The second problem is I can't do a search with a month or year only. For example: The search of what computer expires in the year 2009 is not possible. What must I do to get this functionallity? Thank you, Benjamin

12 years, 11 months

Re: [itsm] Questions about config item search

by Manuel Hecht - OTRS AG

12 years, 11 months

Re: [itsm] Questions about config item search

by Manuel Hecht - OTRS AG

12 years, 11 months

Questions about config item search

by Zöller, Benjamin

Hi, I would like to do a "Warranty Expiration Date"-search over all items. Doing that shows me 2 problems: - The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before. - The second problem is I can't do a search with a month or year only. For example: The search of what computer expires in the year 2009 is not possible. What must I do to get this functionallity? Thank you, Benjamin

12 years, 11 months

Import/Export Identifier

by Raphael Matter

Hello, I've got a question about identifiers for the csv mapping. When I create a mapping template for import and select the key "number" as identifier in step 4, I can update my configitems in otrs with new data from a csv file. But when I take the field "name" as identifier it seems as the importer cannot identify my items correctly - as he inserts all items again into the database instead of updating the existing ones. Do I misunderstand the concept of identifiers in the mapping or is it a bug? Any help appreciated. best regards, Raphael

12 years, 11 months

Setting up Config Items

by Wes Sothard

Hey Everyone, I am trying to figure out how to setup config items. Under the admin section I am only given the ability to configure the 4 basic groups. How do I add items to the groups? (By groups I mean: Computer, Hardware, Network, and Software.) Thank you, Wes Sothard

12 years, 11 months

Cannot select SLA or service when starting a new ticket?

by longwave＠terra.es

Hi List, When giving in a new ticket a can choose the queue where it goes to but not the service or SLA. I filled out some services and SLA's to my best knowledge in the administrators interface. What do I need to do to get this? We are using OTRS 2.2.5 Thank you, Enrique Ahora también puedes acceder a tu correo Terra desde el móvil. Infórmate pinchando aquí.

12 years, 11 months

OTRS::ITSM 1.1.0 RC 1 documentation, features

by it-news (Josef Lahmer)

dear list, i'm searching for documentation for itsm 1.1.0 rc1 functions (packet: 1.0.95) any ideas?? i'm also playing with settings for "incident state" - "working"/"error/incident" maybe someone has ideas for: *) automatic state switching if dependand config-items are set to "error/incident"? ==>it does not work now for me *) function: new ticket for incident service displays depended config items... there is soon a ticket for service-X, display depended config-items and tickets... *) documentation examples for decision: Approved/Rejected - how is that planned? regards from austria, josef lahmer

12 years, 11 months

Import: Impossible

by Nico Frobenius

Hi all, I'm using ITSM 1.0.94 on OTRS 2.2.6 and can't import any CIs: I'm trying to import just one "computer" (larger amounts won't work either) and get the following errors: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 15 11:58:42 2008 Message: Error occurred. Import impossible! Traceback (3685): Module: Kernel::Modules::AdminImportExport::Run (v1.18) Line: 1191 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Syslog says: Apr 15 11:58:42 bs-otrs-staging OTRS-CGI-10[3685]: [Error][Kernel::System::ImportExport::FormatBackend::CSV::ImportDataGet][Lin e:219]: SourceContent must be a scalar reference Apr 15 11:58:42 bs-otrs-staging OTRS-CGI-10[3685]: [Error][Kernel::Modules::AdminImportExport::Run][Line:1191]: Error occurred. Import impossible! MySQL doesn't even try to insert anything. I am wondering about this entry in syslog: "SourceContent must be a scalar reference" I haven't had this in 1.0.93 where I got no error at all in OTRS but the syslog entrys: Apr 14 10:24:18 bs-otrs-staging OTRS-CGI-10[16215]: [Notice][Kernel::Modules::AdminImportExport::Run] 1 items exported not successful. Apr 14 10:24:18 bs-otrs-staging OTRS-CGI-10[16215]: [Notice][Kernel::Modules::AdminImportExport::Run] 0 items exported successful. After going through the list's archive, I can't tell if I stumbled upon this bug ( http://bugs.otrs.org/show_bug.cgi?id=2725 ) since it doesn't say in which "cases" it ignores the import. Someone got an idea? With best regards, Nico ------------------------------------------------------------------- Department of Biosystems ETH Zürich Nico Frobenius IT System Technik Mattenstrasse 26 4058 Basel, Switzerland phone +41 61 387 31 66 fax +41 61 387 39 97 nico.frobenius(a)bsse.ethz.ch http://www.bsse.ethz.ch/ -------------------------------------------------------------------

12 years, 12 months

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itsm April 2008