at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl
says:
<td class="contenthead">
$Text{"Priority"} $Text{"allocate"}:
</td>
But because
$Lang->{'Priority'} = 'Prioridad';
$Lang->{'allocate'} = 'Asignar';
the correct translation must be:
"Asignar Prioridad"
It's necesary to create a new variable to $Text{"Priority"}
$Text{"allocate"}: makes sense. i tried to invert but Package manager show
me errors.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
Hi there
first off, thx for the reply regarding the CI Categories.
Now, I have a second doubt:
how can I add new SLA types?? Inside the General Catalog, under
ITSM::SLA::Type, I can see Availability, Errors, Other, etc.... but all of
them have the same structure with these items:
- Type
- calendar
- Escalation First Response
- Escalation Update
- Escalation Solution
- Min time between incidents
- Valid
- Comments.
How can I change this structure and add new items?
Thx in advance
Hi,
I'm studying otrs and the itsm addons from various months before making it operative but I didn't found an explanation or example
on how to include the elements of the hardware, computer ecc db in ticket creation.
Is there someone that had this need/issue ?
Thanks in advance to all the list for every suggestion,
Bye
Cristian Marchionni
Cristian Marchionni
Sistema Nord Srl
Support Tecnico
cristian.marchionni(a)sistemagroup.it <mailto:cristian.marchionni@sistemagroup.it>
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De: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] En nombre de
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Enviado el: jueves, 29 de octubre de 2009 11:52 a.m.
Para: itsm(a)otrs.org
Asunto: itsm Digest, Vol 29, Issue 12
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Today's Topics:
1. Antwort: Using Configuration Elements in Ticket Creation
(sven.ehret(a)comdok.de)
----------------------------------------------------------------------
Message: 1
Date: Thu, 29 Oct 2009 15:51:28 +0100
From: sven.ehret(a)comdok.de
Subject: [itsm] Antwort: Using Configuration Elements in Ticket
Creation
To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org>
Message-ID:
<OF00C13B01.3853E549-ONC125765E.00512DD5-C125765E.00519D80(a)comdok.de>
Content-Type: text/plain; charset="utf-8"
Hello,
to link configuration items to new tickets, use the ?Link? link in the
upper left corner (Screenshot):
There, you can link all kinds of config items (and tickets) to new
tickets.
Does that help you? Kind regards
Sven Ehret
Von:
"Cristian Marchionni" <cristian.marchionni(a)sistemagroup.it>
An:
<itsm(a)otrs.org>
Datum:
23.10.2009 11:25
Betreff:
[itsm] Using Configuration Elements in Ticket Creation
Gesendet von:
itsm-bounces(a)otrs.org
Hi,
I?m studying otrs and the itsm addons from various months before making it
operative but I didn?t found an explanation or example
on how to include the elements of the hardware, computer ecc db in ticket
creation.
Is there someone that had this need/issue ?
Thanks in advance to all the list for every suggestion,
Bye
Cristian Marchionni
Cristian Marchionni
Sistema Nord Srl
Support Tecnico
cristian.marchionni(a)sistemagroup.it
Tel : +39 721 23604
Fax : +39 721 24609
Le informazioni trasmesse sono destinate eclusivamente alla persona o alla
societ? in indirizzo e sono da intendersi confidenziali e riservate.
Ogni trasmissione, inoltro, diffusione o altro uso di queste informazioni
a persone o societ? differenti dal destinatario ? proibita. Se ricevete
questa comunicazione per errore, siete pregati di contattare il mittente e
cancellare le informazioni da ogni computer.
The information transmitted is exclusively destined for the person or
company indicated in the address and is to be intended confidential and
reserved. Any further transmission, forwarding, diffusion to and any other
use of these information related to persons or companies different form
the ones who is intended for is prohibited. If you receive this
communication erroneously, please contact the sender and delete the
information received.
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Hi everybody,
following with my questions on ITMS.....one more question:
I have a service with several data lines: some DSL, some fiber, etc.....
As you can imagine, a DSL line has different "quality" features than a fiber
line..... differents MTBF, differents recovery times....etc
So, if the SLA is linked to a service and not to a ConfigItem, how would you
define an SLA for these kind of services which have such different CI's?....
Thx!!
Hi all
Is there any way to set default ticket type to "Incident". When customers send
emails reporting problems, the ticket is created into the postmaster queue,
and the ticket type is set to 'default'. Where can I config this behavior?
thanks in advance.
Hi list,
I'm trying to integrate ITSM Config managment with external monitoring
application. I can open an ITSMConfigItemZoom by using the link:
http://server/otrs/index.pl?Action=AgentITSMConfigItemZoom&ConfigItemID=2
This is ok but I have to use the ConfigItemID as parameter and it is not
available in the monitoring application. So my question - is it possible to
use another field of the AgentITSMConfigItemZoom (for example - hostname or IP
address) as parameter in the url?
Thanks
Peter
Hi all
after upgrade to 1.3.2 from the Package Manager front end, every time I want
to assign a new owner o close a ticket, I always get the same message " A
message should have a body". Of course, there is always a message into the
body field.....
I'd restart apache2, delete /opt/otrs/var/tmp, clear my browser cache......
but with no effect, I still get the message......
Thanks
On Lunes 19 Octubre 2009 09:41:06 Hauke Böttcher wrote:
> Dear Community Members,
>
> +++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++
>
> Release: OTRS::ITSM 1.3.2
> Status: stable
> Code Name: Whitehaven Beach, Australia
> Required Framework: OTRS 2.4.5
> Code Name: Aitutaki Beach, Cook Island
>
>
> OTRS::ITSM is the world's leading open-source ITIL-compliant
> IT Service Management solution. It is built on the solid
> fundament of 70,000 productive OTRS installations which is
> available in 27 languages.
>
> All known features from OTRS continue to be available in
> OTRS::ITSM. Using the OTRS package manager you can easily
> expand your existing Service Desk solution OTRS to a powerful
> IT Service Management Suite by installing additional ITIL
> processes:
>
> * Incident Management
> * Problem Management
> * Configuration Management incl. CMDB/CMS
> * Service Level Management
>
> JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT'
> =================================================
>
> Change Management, the next ITIL process to be implemented in
> the OTRS::ITSM standard is planned to be realized Jan 31 2010.
> The functional specification has already been finished, a mile-
> stone plan is fixed. The Change Management 1.0.0 module will be
> given to investors only until the funding covers the 50% which
> has to be provided by investors/user organizations. If your
> company is interested in joining the initiative and get the
> Change Management right from the start please contact
> us: ready-for-take-off at otrs.com
>
> There are 57,500 EUR left to be covered until the Change
> Management 1.0.0 will be provided to the public. It will be
> published under the AGPL and for sure remain free of any
> license fees.
>
> Join in and get ready for take-off!
>
> ENHANCEMENTS:
> ============
>
> * Added french translation, thanks to Olivier Sallou!
> * Added Chinese Simple translation, thanks to Never Min!
>
> BUG FIXES:
> ==========
>
>
> * Bug# 4195 - Imports with a leading 0 in a field was not
> possible. Config item with fields starting with
> the number 0 could neither be displayed nor
> imported and exported.
> [ http://bugs.otrs.org/show_bug.cgi?id=4195 ]
>
> * Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some
> circumstances OTRS::ITSM used too much memory
> over time.
> [ http://bugs.otrs.org/show_bug.cgi?id=4382 ]
>
> * Bug# 4376 - There were defect back-links on Configuration
> Item linkpage.
> [ http://bugs.otrs.org/show_bug.cgi?id=4376 ]
>
> * Bug# 3813 - When linking services to Configuration Items
> only the shortname was shown.
> [ http://bugs.otrs.org/show_bug.cgi?id=3813 ]
>
> DOWNLOAD:
> =========
>
> * http://otrs.org/download/
> * http://www.otrs.com/en/download/software/
> * ftp://ftp.otrs.org/pub/otrs/itsm/packages13/ (Germany/Hamburg)
>
> A complete list of all download mirrors (ftp/http/rsync) is
> Available at http://otrs.org/download/
>
> MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
> =======================================
>
> 8777e872e93ff8bdfb3364ff63cc2a2a
> http://ftp.otrs.org/pub/otrs/itsm/packages13/GeneralCatalog-1.3.2.opm
> 5e1f0396e0c6dbc2558067f9303f1e71
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMConfigurationManagement-1.
> 3.2.opm 5e6cfced0b41781614bb1616fa04f8f3
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMCore-1.3.2.opm
> f961f6a5f084eae4ddb569863d6d30a4
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMIncidentProblemManagement-
> 1.3.2.opm ab2766871dcfcb3ad4357001744730d2
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMServiceLevelManagement-1.3
> .2.opm b965e3522b7e3d0d89ab3f20d4d4eaee
> http://ftp.otrs.org/pub/otrs/itsm/packages13/ImportExport-1.3.2.opm
>
> INSTALLATION:
> =============
>
> Installation guide:
> ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.3.ITSM
>
> Previous OTRS::ITSM 1.2 installation guide:
> ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM
>
> If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed,
> have a look at this FAQ article to upgrade your system to
> OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3:
>
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=30
> 0
>
> If you have OTRS::ITSM 1.2 installed, you first need to
> upgrade your OTRS Framework to OTRS 2.4. After that you can
> follow the steps in section 2 of this document (Installation
> OTRS::ITSM 1.3). For more information follow this link:
>
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=345
>
> FEEDBACK & BUG REPORTING:
> =========================
> Although OTRS::ITSM 1.3.2 has been tested before, we appreciate
> Your contributions. As always, you’re encouraged to tell us what
> you think, using this feedback e-Mail: [enjoy(a)otrs.com] or by
> filing a bug in Bugzilla [http://bugs.otrs.org].
>
>
> MEET US:
> ========
> CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more
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>
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> and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010!
>
> --
>
> ((enjoy))
>
> Hauke Jan Böttcher
> Director Sales & Marketing
>
>
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