at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl
says:
<td class="contenthead">
$Text{"Priority"} $Text{"allocate"}:
</td>
But because
$Lang->{'Priority'} = 'Prioridad';
$Lang->{'allocate'} = 'Asignar';
the correct translation must be:
"Asignar Prioridad"
It's necesary to create a new variable to $Text{"Priority"}
$Text{"allocate"}: makes sense. i tried to invert but Package manager show
me errors.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
Hello,
I have installed OTRS 2.3.3 and ITSM 1.2.2.
Before upgrading to ITSM 1.2.2, I had icons such as Location, Config
Items in my bar as shown below.
Now I would like to install the following packages.
ITSMTicket-1.1.3.xml
LinkObject2-1.1.3.xml
But receive the errors below.
How can I have the functionalities Location, Config Item with ITSM
1.2.2?
Thanks in advance,
Aysel
[ OTRS::ITSM 1.2.2 <https://10.0.2.40/otrs/index.pl?> ]
Aysel Pamuk (aysel.pamuk(a)gantek.com) 13:15:25 - 01/19/2009
Error: Sorry, can't install/upgrade package, because the framework
version required by [..]
Comment:
Bug Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Jan 19 13:15:27 2009
Message: Sorry, can't install/upgrade package, because the framework
version required by the package (2.2.8;2.2.x CVS;) does not match your
Framework (2.3.3)!
Traceback (26070):
Module: Kernel::System::Package::_CheckFramework (v1.85) Line: 1789
Module: Kernel::System::Package::PackageInstall (v1.85) Line: 347
Module: Kernel::Modules::AdminPackageManager::Run (v1.65) Line: 1316
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47
Hi.
We are working with ITSM 1.2.2 and we try to make the Network items list
we have an error.
When it happen we obtein this error on the navigator:
Software error:
Can't use an undefined value as a HASH reference at
../..//Kernel/Modules/AgentITSMConfigItem.pm line 142.
For help, please send mail to the webmaster (root@localhost),
giving this error message and the time and date of the error.
And the OTRS writes in the log this message:
[Tue Feb 24 17:55:31
2009][Error][Kernel::System::ITSMConfigItem::Version::VersionGet][258]
No such config item version!
All others CI lists (Computers, Hardware, Location, Software) work
correctly.
Saludos.
David Salgado Vidal
david.salgado(a)mundivia.net
Telf. 942 355 931
http://www.mundivia.net
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Hello,
I need to add an attribute to all items. I know how to do this, but in my case the content entered within this attribute needs to be unique.
For example: If I enter a text like “testingpurpose” to this attribute, “testingpurpose” should not be allowed to be entered in any other item in this attribute (similar to the unique number given to each item upon creation).
Any help appreciated.
Kind regards,
Tilman
Hi
I made a module "AdminTest.pm" , when I call it by UI, the error
occur: "Can't locate object method "new" via package
"Kernel::Modules::AdminTest" at
/usr/share/otrs//Kernel/System/Web/InterfaceTest.pm line 692,
<PRODUCT> line 280."
I have no idea to resolve this problem.
Please help me. thank you very very much!
--
Eric.Wang
en0518(a)gmail.com
Hi all,
Is there a way whereby I can maximize the words for subject title shown when performed the search function?
Best Regards
Eve
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Hello,
I would like to make an attribute in a Config Item unchangeable, so that
an agent can not change it after creating the CI.
Is there a parameter to achieve this, i.e. for the following element:
{
Key => 'ReadOnlyFeld',
Name => 'Read Only Field',
Searchable => 1,
Input => {
Type => 'Text',
Size => 20,
MaxLength => 20,
Required => 1,
},
},
I think about a parameter like "ReadOnly => 1". Where do I have to
browse/edit the source code? Or has anyone already made a modification
like this?
Best Regards
Robin Schröder
--
| Robin Schröder Ruhr-Universität Bochum |
| IT-Systeme, Software-Integration Dezernat 6, Abt. 3 |
| Tel.: 0234-32-23900 Gebäude NA 03/75 |
| Mail: robin.schroeder(a)uv.rub.de 44780 Bochum |
Hello all! This is my first email, I am a new otsm user.
I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7
version. Till now no problem; otrs is installed OK, I can access via web
browser.
But we want install itsm functionalities. When I try install
GeneralCatalog-1.1.3.opm from Package Manager
<http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80b…>,
this error appears:
Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../
/usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl
/usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl . /etc/apache2 /usr/sbin/../..
/usr/sbin/../../Kernel/cpan-lib) at
/usr/share/otrs//Kernel/System/XML.pm line 1073,
<fh00001GeneralCatalog-1.1.3.opm> line 91.
I installed the package libxml-parser-lite-tree-perl and now comes this
error:
not properly closed tag 'File'
I have sought information on the internet but I have not managed to find
the problem.
Can someone help me?
Thank you in advance!
Hi all,
I am a beginner user of itsm. Do any one of you have any idea that we can only make the IT manger have access to the decision link even though the operators are the one that create the ticket? Please do advise thanks.
Best Regards
lizaro
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