at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl
says:
<td class="contenthead">
$Text{"Priority"} $Text{"allocate"}:
</td>
But because
$Lang->{'Priority'} = 'Prioridad';
$Lang->{'allocate'} = 'Asignar';
the correct translation must be:
"Asignar Prioridad"
It's necesary to create a new variable to $Text{"Priority"}
$Text{"allocate"}: makes sense. i tried to invert but Package manager show
me errors.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
Hello all
I´m project manager to implementation the OTRS::ITSM. Our first step is
defining a CMDB and register it in OTRS::ITSM.
Can someone help us about this? Where we can get information? For exemple:
we are testing Configuration Itens and yours relationships, and we are don´t
find the logical between status and relationships.
The objective of the CMDB is register a datacenter infrastructure. We have
about 100 servers, and the softwares and services around them.
Thanks
Carlos
Hi,
I nedd a simple way to change the ticket status. I can do it when
adding a telephone note and with another tasks, but I need a way to
change only the status.
regards
I will be out of the office starting 28.05.2009 and will not return until
02.06.2009.
In dringenden Fällen wenden Sie sich bitte an :
Herrn Bernd Böckers
Tel.: 0251-707150
eMail: boeckers(a)ihk-nordwestfalen.de
Mit freundlichen Grüßen
Klaus Hillebrands
Industrie- und Handelskammer Nord Westfalen
Postfach 40 24 | 48022 Münster
Sentmaringer Weg 61 | 48151 Münster
http://www.ihk-nordwestfalen.de
Telefon (0251) 707-363 | Telefax (0251) 707-8363
Hello.
I´m working on this from time to time but I can´t find the solution. Have anybody an idea about this?
Saludos.
David Salgado Vidal
david.salgado(a)mundivia.net
Telf. 942 355 931
http://www.mundivia.net
-----Mensaje original-----
De: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] En nombre de David SALGADO VIDAL
Enviado el: martes, 31 de marzo de 2009 19:41
Para: OTRS::ITSM User questions and discussions
Asunto: [itsm] Can't link objects
Hi.
When i try to make a link between two objects, the link´s form is empty.
It happen with tickets and config items and don't write errors in the log.
My system is ITSM 1.2.3.
Any idea?
Saludos.
David Salgado Vidal
david.salgado(a)mundivia.net
Telf. 942 355 931
http://www.mundivia.net
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Este mensaje y los ficheros adjuntos pueden contener informacion confidencial
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Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin
no se hace responsable por su contenido. Su contenido no constituye ningun
compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes.
Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor
no puede garantizar nada al respecto y no sera responsable de cualesquiera
danos que puedan resultar de una transmision de virus.
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Hi,
Thanks, my definition is the same.
I've seen in the syslog the following entry, if i try to open the lokation interface in the admin gui :
"[Error][Kernel::System::GeneralCatalog::ItemList][Line:265]: Class not found in database!"
It seems that anything in my database is not correct.
M.Wehr
-----Ursprüngliche Nachricht-----
Von: itsm-bounces(a)otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von itsm-request(a)otrs.org
Gesendet: Donnerstag, 21. Mai 2009 16:34
An: itsm(a)otrs.org
Betreff: itsm Digest, Vol 24, Issue 16
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Today's Topics:
1. Re: ITSM-Location Problem (Michiel Beijen)
----------------------------------------------------------------------
Message: 1
Date: Thu, 21 May 2009 16:33:16 +0200
From: Michiel Beijen <michiel(a)beefreeit.nl>
Subject: Re: [itsm] ITSM-Location Problem
To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org>
Message-ID:
<9eda38a40905210733l6d557377j7ee0f72d9f381c98(a)mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi Marco,
What version of OTRS and OTRS::ITSM are you using? I'm using a vanilla
OTRS::ITSM 1.2.3 on OTRS 2.3.4 and it works well for me. See the screenshot
below. Also, I have included the defenition for the Location item for
reference.
Admin > General Catalog > ITSM::ConfigItem::Location::Type lists the types
that are valid for this CI.
Kind regards,
Michiel.
-------------------------------------------------------
Config Item Class: Location Version: 1 Created by: root@localhost (Admin
OTRS) Created: 05/20/2009 22:27:18 Definition: [
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Location::Type',
Translation => 1,
},
},
{
Key => 'Phone1',
Name => 'Phone 1',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Phone2',
Name => 'Phone 2',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Fax',
Name => 'Fax',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'E-Mail',
Name => 'E-Mail',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Address',
Name => 'Address',
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
{
Key => 'Note',
Name => 'Note',
Searchable => 1,
Input => {
Type => 'TextArea',
Required => 1,
},
CountMin => 0,
CountDefault => 0,
},
];
[image: http://dl.getdropbox.com/u/222532/otrs_itsm_location.png]
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 09:33, <marco.wehr(a)bbw-akademie.de> wrote:
> Hi,
>
> I have a problem with adding new locations in the admin interface. I can't
> choice the type here, i have no possibility to choice any entry from the
> general-catalog-class *ITSM::ConfigItem::Location::Type *<https://kh-web-srv03.bbw-akademie.de/otrs/index.pl?Action=AdminGeneralCatal…>,
> becauset here is no text field for type.
>
> I hope anybody can help me.
>
>
> Thanks in advance
> M.Wehr
>
>
>
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>
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>
Hi,
I have a problem with adding new locations in the admin interface. I can't choice the type here, i have no possibility to choice any entry from the general-catalog-class ITSM::ConfigItem::Location::Type <https://kh-web-srv03.bbw-akademie.de/otrs/index.pl?Action=AdminGeneralCatal…> , becauset here is no text field for type.
I hope anybody can help me.
Thanks in advance
M.Wehr
hi all
May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ?
--- On Wed, 5/20/09, boonyam lim <boonyamlim(a)yahoo.com> wrote:
From: boonyam lim <boonyamlim(a)yahoo.com>
Subject: [itsm] adding decision to ticket,
To: itsm(a)otrs.org
Date: Wednesday, May 20, 2009, 12:40 AM
hi all
May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ?
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