at line 27 on Kernel/Output/HTML/Standard/AdminITSMCIPAllocate.dtl
says:
<td class="contenthead">
$Text{"Priority"} $Text{"allocate"}:
</td>
But because
$Lang->{'Priority'} = 'Prioridad';
$Lang->{'allocate'} = 'Asignar';
the correct translation must be:
"Asignar Prioridad"
It's necesary to create a new variable to $Text{"Priority"}
$Text{"allocate"}: makes sense. i tried to invert but Package manager show
me errors.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
Hi ITSM friends,
You might be interested in this enhancement which will be implemented in OTRS::ITSM 2.0.3 as for now:
http://bugs.otrs.org/show_bug.cgi?id=5208
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck(a)leidex.net
nils.leideck(a)otrs.com
http://webint.cryptonode.de / a Fractal project
Hi,
the ticket type named "RfC" is not offered when creating tickets.
This only happens if the ChangeManagement module is installed, after
deinstallation "RfC" appears. I assume this is by design.
How is this controlled ? I found no configure option, is this hard coded
? It is not transparent why one ticket type behaves different than the
others. There's no difference under "Admin" -> "Type".
Thanks in advance.
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
Hello
My name is Berg Oliveira.
I am Graduating Course Technology Analysis and Development Systems, in
Federal Institute for Education, Science and Technology of Paraíba (IFPB),
Campus located in Brazil (city: Cajazeiras | State? PB).
Well, I am finishing my Work Conclusion Course this semester, with the
development of an open source software
administrative and financial management for web hosting.
For that, I'm doing a survey with about Hosting Providers
the type of software that is used, platforms and languages, among other
things, in order to improve my thesis.
So I'm writing for this purpose.
If you can participate in the poll, the link to access it is
http://rgbsoftware.com.br/pesquisatcc/en/
There are 10 simple questions that, to answer them, not take more than five
minutes.
In advance, I thank you.
God bless
Berg Oliveira
May 20, 2010.
Saludos Daniel,
Para agregar un nuevo elemento, debes otorgar permiso al usuario el grupo itsm-configitem,
luego reiniciar la sesión con ese usuario, debe aparecer el menu item de configuración, al seleccionar ese item en el costado derecho aparece un item de menu con una estrella que te permitirá adicionar elementos,
Para cargar masivamente varios items usas el menu de impor/export
Exitos desde Colombia
Ing. Juan Carlos Alarcon S. PMP ®
ISO27001 Lead Auditor
ITIL ® Foundations Certificate
COBIT ® Foundation Certificate
Cel 312 521 6640
----- Original Message -----
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Today's Topics:
1. Add a new Configuration Item (DANIEL D'AGOSTINO)
2. Re: Add a new Configuration Item (Alexander Halle)
3. Re: Add a new Configuration Item (Gustavo Carbonaro)
----------------------------------------------------------------------
Message: 1
Date: Wed, 19 May 2010 15:03:14 +0000
From: DANIEL D'AGOSTINO <ddagosti(a)hotmail.com>
Subject: [itsm] Add a new Configuration Item
To: <itsm(a)otrs.org>
Message-ID: <COL116-W61E19A665483B5552CC9CDC8E20(a)phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer,
software, etc.
I don't know if this it's possible.
Please, let me know if this can be done.
Thanks a lot.
Daniel.
_________________________________________________________________
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Message: 2
Date: Wed, 19 May 2010 18:06:08 +0200
From: Alexander Halle <ahalle-otrs(a)radprax.de>
Subject: Re: [itsm] Add a new Configuration Item
To: "OTRS:"@mail.otrs.com:ITSM User questions and discussions
<itsm(a)otrs.org>
Message-ID: <4BF40C70.6010104(a)radprax.de>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
DANIEL D'AGOSTINO wrote :
> Hello, I'm from Argentina and in the company where I work we are
> evaluating OTRS, and we need to know how we can add a new Configuration
> Item like a computer, software, etc.
> I don't know if this it's possible.
> Please, let me know if this can be done.
Hi Daniel,
I'm not sure, what you mean.
OTRS:ITSM offers a CMDB with different predefined CI classes (computer,
hardware, location, network). So you can add CIs in one of these classes
with the New-Icon since this is what the CMDB actually is for.
Or do you mean how you can extend these classes (new fields) or add your
own classes (e.g. "licences") ?
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
------------------------------
Message: 3
Date: Wed, 19 May 2010 13:22:33 -0300
From: Gustavo Carbonaro <gcarbonaro(a)gmail.com>
Subject: Re: [itsm] Add a new Configuration Item
To: "OTRS::ITSM User questions and discussions" <itsm(a)otrs.org>
Message-ID:
<AANLkTikuWy63xhLF4vGiZUJo_ybehviIpSPQqKg0sQhF(a)mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Daniel:
Estoy usando otrs diariamente aca en Buenos Aires.
Y si, podes crear todos los componentes que quieras.
Gustavo.
2010/5/19 DANIEL D'AGOSTINO <ddagosti(a)hotmail.com>:
> Hello, I'm from Argentina and in the company where I work we are evaluating
> OTRS, and we need to know how we can add a new Configuration Item like a
> computer, software, etc.
> I don't know if this it's possible.
> Please, let me know if this can be done.
>
> Thanks a lot.
>
> Daniel.
>
>
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************************************
Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer,
software, etc.
I don't know if this it's possible.
Please, let me know if this can be done.
Thanks a lot.
Daniel.
_________________________________________________________________
Hello, colleagues,
I wonder if it's possible to get a list of open workorders for all
changes/agents in the format of My Workorders view? I did try a search, but
it seems that it returns only changes, however I need workorders.
Regards,
Anton.
Hello,
Is it possible to create a ConfigItem by using the SOAP Interface
(rpc.pl) delivered with OTRS?
The reason I ask this is that we have a lot of ConfigItems in XML format
from another software and we would like to write an import script for
OTRS::ITSM.
Greetings,
Robin Schroeder
--
| Robin Schröder Ruhr-Universität Bochum |
| IT-Systeme, Software-Integration Dezernat 6, Abt. 3 |
| Tel.: 0234-32-23900 Gebäude NA 03/75 |
| Mail: robin.schroeder(a)uv.rub.de 44780 Bochum |
Hi!!!
It is possible to export the tickets stored in OTRS an import them into another OTRS.
We were using ITSM 1.3, now we install OTRS:ITSM 2.0 in a clean installation, reconfigured queues and improved groups, but now we want to import just some tickets from the previus installation.
We know it is possible to use the backup.pl and restore.pl scripts but we just need some tickets, and the scripts restore all the environment.
Best regards.
Juan Carlos Alarcon, PMP
Itil V3 Foundation Certificate
ISO 27001 Lead Auditor
Cobit Foundation Certificate
Colombia
Hi,
does anyone know how to link a CI to an attachment ?
I searched for options and tried the FileManager module, but this
functionality doesn't seem to exist yet.
Has anybody solved this ? The use case is providing photos of the CI and
quickly finding documentation like manuals.
Thanks in advance
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
