Michiel, I do not think the ITSM 3. beta1 Change Management issue I am
having is the same as 6161. I complete the installation, either bundled
or individually without error. And I can sometimes access some of the
agent admin modules without a problem. Then when I go to sysconfig and
pull up the Change Management settings the system blows up with the
software error about EventHandlerInit. Or I go into Package Manager to
ensure all packages installed properly and they appear to have been.
Then I go to Agent <=> Group to assign permissions in the Change
Management module and it blows up with the software error. I can use
the browser back arrow to return to the admin interface, try to go back
into Package Manager and the system blows up. Back arrow doesn't work
now. So I close the browser window, attempt to login again and I get
the software error. So once I get the error, more place blow up on me.
Today I downloaded OTRS 3.0.5 and ITSM 3.0 beta2 with the same results.
Clean install then the system blows up when I go to some modules in the
admin panel.
On 1/18/2011 10:57 AM, itsm-request(a)otrs.org wrote:
> Re: ITSM 3.0 beta1 (Michiel Beijen)
>
There is an FAQ for ITSM 1.2.3. that states roughly the following:
Symptom: In the agent phone ticket screen, a Service nor SLA must be chosen in order to
create a ticket.
Problem: The user should be forced to chose a Service when entering a ticket.
This can be done using the DTL for Create Ticket.
Solution: The following java script can be added to the DTL in order to make this a
mandatory field.
Find the following function in AgentTicketPhone.dtl
function submit_compose() {
if (document.compose.TypeID && document.compose.TypeID.value == "") {
alert('Ticket Type is required!');
document.compose.TypeID.focus();
return false;
}
add the following code for mandatory service
else if (document.compose.ServiceID && document.compose.ServiceID.value == "") {
alert('Service required!');
document.compose.ServiceID.focus();
return false;
}
Something similar might be done for ITSM 3.0. and for SLAs.
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
919-696-0056 - cellular
james.burk(a)dornc.com
>>> "Jose Luis Jarpa" <jose.jarpa(a)sixbell.com.br> 1/18/2011 12:24 PM >>>
It is possible make SLA and Service fields mandatory when creating a ticket?. My system is OTRS 3.0.4 and ITSM 3.0
Best Regards,
Jose Luis Jarpa P.
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I am trying to install the OTRS and ITSM modules in my Windows development environment and cannot get the Change Management module to work. When installed it blows up the rest of the system with a software error. Anyone having similar problem?
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
919-696-0056 - cellular
james.burk(a)dornc.com
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When I look at Package Manager I see the following:
: ITSMIncidentProblemManagement 1.2.3 - Package not correctly deployed! You should reinstall the Package again!
I have the option to uninstall or reinstall. Reinstall prompts me with a warning about proceeding and I proceed but the error message remains, even though the package seems to be reinstalled. Any thoughts?
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
919-696-0056 - cellular
james.burk(a)dornc.com
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Estarei ausente do escritório a partir de 05/01/2011 e não retornarei até 29/01/2011.
Estarei em férias
Esta mensagem e seus anexos foram verificados por software anti-vírus. Recomenda-se que não sejam abertos e/ou executados anexos de mensagens de conteúdo ou remetente duvidoso.
Hi everybody, Happy new year !!
I am using OTRS2.4.8 & ITSM 2.1 on win7 home basic with an AMD senprom si-42
2.1ghz 2GB ram
I am having problem with performance when go to update de DB, specially with
ITSM Change management transactions
At the beginning the support assessment, said problem with apache dbi and
activate this feature.
Then I believed this problem was solved, but , bad response time continue
& the Support Assessment didn't find problem
The functionality, it seems works, but sometimes took minutes to respond
In the apache log, I took the last part of the file, since apache restart
with the DBI activation & I find many message, that sound to problems, like:
1.- [Sun Jan 9 12:54:15 2011] -e: DBI connect('otrs','otrs',...) failed:
Access denied for user 'otrs'@'localhost' (using password: YES) at
C:/PROGRA~2/OTRS/OTRS/Kernel/cpan-lib/Apache/DBI.pm line 233
2.- ERROR: OTRS-CGI-10 Perl: 5.12.1 OS: MSWin32 Time: Sun Jan 9 12:54:39
2011 Message: Got no SessionID!! Traceback (6444):
Module: Kernel::System::AuthSession::DB::CheckSessionID (v1.40) Line: 60
Module: Kernel::System::AuthSession::CheckSessionID (v1.40) Line: 116
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 338
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS
_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
3.- -e: Use of uninitialized value in int at
C:/PROGRA~2/OTRS/OTRS//Kernel/Output/HTML/DashboardTicketGeneric.pm line 70.
4.- -e: Use of uninitialized value in int at
C:/PROGRA~2/OTRS/OTRS//Kernel/Output/HTML/DashboardUserOnline.pm line 74
5.- ERROR: OTRS-CGI-10 Perl: 5.12.1 OS: MSWin32 Time: Sun Jan 9 13:29:26
2011 Message: Need Filename! Traceback (6444):
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.20.2.1)
Line: 67
Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.19) Line: 153
Module: Kernel::Modules::AgentTicketPhone::Run (v1.113.2.5) Line: 487
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS
_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
6.- [Sun Jan 09 13:32:37 2011] [error] [client 127.0.0.1] File does not
exist: C:/Program Files
(x86)/OTRS/OTRS/var/httpd/htdocs/js/itsm-changemanagement.js, referer:
http://localhost/otrs/index.pl?Action=AgentITSMChangeAdd&TicketID=499
7.-[Sun Jan 09 13:41:20 2011] [error] [client 127.0.0.1] File does not
exist: C:/Program Files
(x86)/OTRS/OTRS/var/httpd/htdocs/js/itsm-changemanagement.js, referer:
http://localhost/otrs/index.pl?Action=AgentITSMWorkOrderReport&WorkOrderID=3
1
Someone would help me?
Thanks
Antonio Sarmiento
