Hi, we are migrating to 3.0.10 and we are trying to filter ticket types depending on the users permission on particular groups.
For example we hae the groups A, B y C, and the ticket types a, b y c.
We want when the users are in the phone creation form, if the user belongs to the group A, only can choose the ticket type a or b, not c.
And if the user blongs to the group C only can choose the ticket types b and c, not a.
I couldn't find any way via ACL.
Is it posiblle? any suggestions?
Hi, we are migrating from OTRS 2.4.7 to 3.0.10.
We found that when the user enter the ticket and click the Free Fields link it opens in the same window, not as a popup window like the rest of the links in the menu.
I had analysed through the view source option in the browser, and I found that in the link Free fields in the menu, the parameter Class is empty when it should have the value
I have a Virtual Machine for testing where doesn't happen this.
Any idea what it's happening?
If i'm not clear, please let me know.