I'm wondering if OTRS:ITSM can handle non IT assets?
I'm also wondering if OTRS:ITSM can help with the scheduling of preventive maintenance tasks. Is there a way to send a task / calendar item based on the last time something was maintained?
For example:
Exhaust Hood -
Tasks:
* filters need cleaned every month
* motor needs replaced every X yrs
* belt for motor needs replaced every 6 months
info:
* Motor has parts/labor warranty for Y years.
Historical record:
* last cleaned filters on xx date
* last changed belt on xx date
If we know the rate at which it needs maintained, and we know that the last date it was maintained - can it automatically send the next service date to a task/calendar program? I'm assuming ical, though I don't know the inner workers of any of it.
Andy