I'm using OTRS 2.4.7. and the problem I have is that the e-mails sent by OTRS have the sender field empty.
The system variable that is used to especify the sender is configured correctly.
The OTRS is installed on a Red Hat Linux.
I had a windows server 2003 R2 configured as a Radius server for my
OTRS::ITSM 3.0.1. That configuration worked like a charm, but now I
migrated the Radius server to Windows Server 2008 R2 and I'm not able to
autenthicate any more.
I already double checked shared secret and that the ip address of my
otrs is configured on the new server, I sniffed the traffic with
Wireshark and it notice that the radius server rejects the access
request immediatley (see attachment).
Any ideas on how to work arround this?
After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules, i had try remove and re-add groups permission, but i am still not seeing ITSM option (CMDB,CHANGES, FAQ, etc. ) Could someone help me?
Rangel Perez Sardinha
Unidade - RPO
(+55 (16) 3515-5800
(+55 (16) 3515-5807
(+55 (11) 3130-9800
(+55 (16) 9287-4445