It's a long time that I'm not present on the list so I would like to say
hello to everyone ... :D
As second issue ... I'm trying to use the PostMaster::PreFilterModule that
is currently working for a rule like:
now I'm wondering how to add a new additional matching From on the match
clause because it seams that OTRS-ITSM 3.0.5 doesn't want me to do it :D
I mean. If I press the plus sing under the Match it show me another empty
field that I fillup with a new FROM but, ASA I press update it revert to
the previous one...
It's a my error or i should open a bug ?
Thank you in advance.
i'd like to know how to clear the CMDB from all the computers that i
have imported during a test.
All these tables are related to configitems
* Afficher configitem
* Afficher configitem_counter
* Afficher configitem_definition
* Afficher configitem_history
* Afficher configitem_history_type
* Afficher configitem_version
I think *configitem_history_type* is needed by default.
But can i delete the others ?
Thanks for your help
BARON Loïc (01 44 96 49 46)
CNRS - Délégation Paris Michel Ange
SSI (Service des Systèmes d'Information)
I'm afraid to be asking something that might be obvious, but I have already
googled for several hours with no results yet.
I'm looking for a module or any way to "query" OTRS's CMDB.
By "quering" the CMDB, I *don't* mean:
- To use any of the available "Stats" (reports) that only provide a.f.a.i.k
lists of CI's that have been modified or similar stats.
- To use the "Search" module, which only provides lists of CI's that match
- To use the "Import/Export" module, which is not of practical use for the
purposes I'm going to explain
Somehow, I'd like to be able to query the CMDB like if it is a relational
database, with SQL-like queries. Something like this example:
select cost_attribute from contract_item where ...
The "Import/Export" module could be used for this work, I know. But to use
its graphical interface is practical only for simple definitions of CI's.
When the CI's definitions are more complex, with several nested definitions
and with definitions that can be optionally repeated (lists?) tens or
hundreds of times, to use this graphical interface is not practical at all.
It would take me hours/days/weeks to actually construct an "Import/Export"
definition clicking and adding one by one all posible expanded, maybe
thousands, fields that one of these complex CI's have... all that work, for
a simple query that I might use one one time for the purpose of certain
Maybe, my question is simple this: Is there a way to dump / extract the
whole CMDB into CSV files or any other flexible format that I can more
Thanks in advance for any advice!
When you enter to the ConfigItem Information, it is showed all the ticket related.
Is it possible to disable the list of the tickets related?
I could find the option for the module AgenteTicketPhone, but I couldn't find for the ConfigItem.