Hello,
I'm getting the grip on otrs, albeit quite a newbie for now...
I have configured two roles: "Change Managers" and "Support"; the first is
member of the default group "itsm-change-manager", the second is member of
"itsm-change-builder", and of course few agents associated with a role or
the other.
I would like to disable the change of state "Approved" and/or "Rejected"
for agents belonging to the role "Support", I would like to give only to
the change managers the possibility to approve/reject.
Essentially my problem is that any agent with permissions to create a
change, can also change its status into approved.
Thanks in advance for any help :)
Regards,
Sono