Hello,
We installed 3.1 and now I would like to know if the new dynamic fields can
also be used in the ITSM Change Management? Or does the ITSM module still
use free text fields?
Regards Guenther
Hi,
I try to upgrade my otrs from version 3.0 to new version 3.1 and I have the below error when run the perl script
scripts/DBUpdate-to-3.1.pl
##################################################################################################################
Migration started...
Step 1 of 22: Refresh configuration cache... done.
Step 2 of 22: Check framework version... done.
Step 3 of 22: Creating DynamicField tables (if necessary)... done.
Step 4 of 22: Create new dynamic fields for free fields (text, key, date)... done.
Step 5 of 22: Migrate ticket free fields to dynamic fields...
Migrated 0 tickets of 0 (with Free fields data).
done.
Step 6 of 22: Migrate article free fields to dynamic fields...
Migrated 0 articles of 0 (with Free fields data).
done.
Step 7 of 22: Verify if ticket data was successfully migrated...
Verified 0 tickets of 0 (with Free fields data).
done.
Step 8 of 22: Verify if article data was successfully migrated...
Verified 0 articles of 0 (with Free fields data).
done.
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Fri Feb 17 11:03:37 2012
Message: Need Label!
Traceback (32511):
Module: Kernel::System::DynamicField::DynamicFieldUpdate (v1.50) Line: 378
Module: main::_MigrateFreeFieldsConfiguration (v1.71) Line: 1245
Module: scripts/DBUpdate-to-3.1.pl (v1.71) Line: 139
Could not migrate configuration for dynamic field: ArticleFreeText1 at scripts/DBUpdate-to-3.1.pl line 1253.
##################################################################################################################
Someone already have this error, could you please help me.
Regards,
Marco
Hi,
I have been struggling with OTRS for the past weeks in order to set it up
properly but I am now running a bit frustrated as I am seeing some bugs
happening and I cant setup a proper change management system adapted to our
needs.
What I am struggling at the moment is with the change state machine.
I am trying to setup some new possible states on the state machine but it
seems that, or I am missing something or that I am facing a bug.
I add, for example a new state "Pending workorder", on that state I add
new possibilites for the next action, for instance: "In Progress",
"canceled" and "Accepted".
When i go to an workorder that has the state "Pending workorder" I am only
able to set the "canceled" state but not any other state. Am I missing
something here? Did i found a bug?
Thank you!
David Negreira.