itsm February 2012

itsm@lists.otrs.org

4 participants
3 discussions

3.1 Dynamic fields also in Changes and work orders?

by Günther Wagner

Hello, We installed 3.1 and now I would like to know if the new dynamic fields can also be used in the ITSM Change Management? Or does the ITSM module still use free text fields? Regards Guenther

9 years, 7 months

OTRS upgrade from 3.0 to 3.1 fail - Run scripts/DBUpdate-to-3.1.pl

by Marco Ferreira

Hi, I try to upgrade my otrs from version 3.0 to new version 3.1 and I have the below error when run the perl script scripts/DBUpdate-to-3.1.pl ################################################################################################################## Migration started... Step 1 of 22: Refresh configuration cache... done. Step 2 of 22: Check framework version... done. Step 3 of 22: Creating DynamicField tables (if necessary)... done. Step 4 of 22: Create new dynamic fields for free fields (text, key, date)... done. Step 5 of 22: Migrate ticket free fields to dynamic fields... Migrated 0 tickets of 0 (with Free fields data). done. Step 6 of 22: Migrate article free fields to dynamic fields... Migrated 0 articles of 0 (with Free fields data). done. Step 7 of 22: Verify if ticket data was successfully migrated... Verified 0 tickets of 0 (with Free fields data). done. Step 8 of 22: Verify if article data was successfully migrated... Verified 0 articles of 0 (with Free fields data). done. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Fri Feb 17 11:03:37 2012 Message: Need Label! Traceback (32511): Module: Kernel::System::DynamicField::DynamicFieldUpdate (v1.50) Line: 378 Module: main::_MigrateFreeFieldsConfiguration (v1.71) Line: 1245 Module: scripts/DBUpdate-to-3.1.pl (v1.71) Line: 139 Could not migrate configuration for dynamic field: ArticleFreeText1 at scripts/DBUpdate-to-3.1.pl line 1253. ################################################################################################################## Someone already have this error, could you please help me. Regards, Marco

9 years, 7 months

ITSM RC1 3.0.96 - problem with the state machine

by David Negreira

Hi, I have been struggling with OTRS for the past weeks in order to set it up properly but I am now running a bit frustrated as I am seeing some bugs happening and I cant setup a proper change management system adapted to our needs. What I am struggling at the moment is with the change state machine. I am trying to setup some new possible states on the state machine but it seems that, or I am missing something or that I am facing a bug. I add, for example a new state "Pending workorder", on that state I add new possibilites for the next action, for instance: "In Progress", "canceled" and "Accepted". When i go to an workorder that has the state "Pending workorder" I am only able to set the "canceled" state but not any other state. Am I missing something here? Did i found a bug? Thank you! David Negreira.

9 years, 7 months

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itsm February 2012