Hi all,
I'm going through the ITSM doc and I've found a paragraph about the "My Work Orders" view but I can't seem to find how to reach it. Can you help me?
Kind regards,
Juan Clavero
Hi guys,
Maybe You will be able to help me or atlas throw me some direction I should forward…
Last week I’ve upgraded my OTRS installation from version 4.0.4 to 5.0.10.
Since then I have really annoying bug with “change owner” future - everytime I want to change owner of the ticket to someone else
(except myself - somehow change owner for me works fine) I’m receiving 500 Internal Server error screen.
Apache error log says: Can't locate object method "SendAgentNotification" via package "Kernel::System::Ticket" at /opt/otrs/Custom/Kernel/System/Ticket.pm line 4556.\n
Which points me basically to untouched block in Ticket.pm config:
# send agent notification
$Self->SendAgentNotification(
Type => 'OwnerUpdate',
RecipientID => $Param{NewUserID},
CustomerMessageParams => {
%Param,
Body => $Param{Comment} || '',
},
TicketID => $Param{TicketID},
UserID => $Param{UserID},
Have You had similar issues or do You have any idea what can be the cause of this?
Greetings,
Lukasz
