Hi, thanks for the update, I have been there already.  This is why I do not understand why

 

Hello <OTRS_WORKORDER_WorkOrderAgent> 

 

Returns:

 

Hello – 

 

 

It would not be the first time that I make a stupid mistake, but I really cannot find it….

 

Regards

 

 

 

 


Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com

 

Neos Ventures GmbH
Landsbergerstrasse 155 
80687 München

Telephone:    +49 (0) 89 2000 43424
Fax:              +49 (0) 89 2000 43410
Mobile:          +49 (0) 172 459 31 29

Email:        guenther.wagner@neosventures.com

    

 

From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero
Sent: Mittwoch, 23. Mai 2012 16:25
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] ITSM Notifications tags

 

Hello Gunter, there is an entire seccion of Change Notifications that you can review. I believe what is available is whats there.

 

There is a FAQ in otrs with the information you need.

 

This is the link

 

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&amp;CategoryID=14&amp;ItemID=376

 

Best Regards 

 

Alvaro

 

 

On Wed, May 23, 2012 at 12:09 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote:

 

Hello,

 

Could anybody tell me if there is an overview of all tags that can be used for notifications for changes and workorders?

 

I found something for tickets, but am not able to find the tags for workorders.

 

<OTRS_WORKORDER_WorkOrderAgent> & <OTRS_WORKORDER_ChangeOwner>  for example did not work.

 

Any help would be appreciated.

Regards Guenther


Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com

 

Neos Ventures GmbH
Landsbergerstrasse 155 
80687 München

Telephone:    +49 (0) 89 2000 43424
Fax:              +49 (0) 89 2000 43410
Mobile:          +49 (0) 172 459 31 29

Email:        guenther.wagner@neosventures.com

    

 


---------------------------------------------------------------------
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm



 

--

___________________________

Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net