Hi,
Do I just replace all these files from the .opm files? What is the difference between a red x and a black x?
The black x means that the file which should be installed is not there, it's most likely that it could not be installed due to missing permissions for the webserver user. The red x means that the files which are installed do not match with those which should be installed. You can have a look at the difference by clicking on the red x. Since the reinstall-button doesn't help you should try to install the opm via command line: <OTRS_HOME>/bin/opm.pl -a upgrade -p /path/to/your/OPMFile.opm Keep in mind, that you need to do this as the right user in order to avoid the permission problems that you encounter right now - e.g.: sudo -u www-data /opt/otrs/bin/opm.pl -a upgrade -p /path/to/your/OPMFile.opm regards, Torsten Thau -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de