Hi Amol,

After you install the Config Management package, there is a new group created on your system, called itsm-configitem. It seems like the account you use is not a member of this group but only of the group admin.

Please make sure your user account is a member of the group itsm-configitem or, if you use roles, that he has a role that is a member of this group. If so, you'll have an option in the navigation bar called 'Config Item' and you can click that, and then 'New', to create a new CI.

((enjoy))
-
Michiel Beijen
R&D

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On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar <amol.remedy@gmail.com> wrote:

Hi Team,

I am working on OTRS ITSM 2.4 and I stuck with an issue.
I can create CI class but not its instance or its item.

Can anyone helpout us in this regards.

Thanks and Regards,
Amol

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