Re: [itsm] ITSM upgrade - config item search broken

14 Apr 2011

      Hi Mike,

Thanks for the quick response

No,  Kernel/Modules/AgentITSMConfigItemSearchResult.pm doesn't exist. Infact, after a clean install of both OTRS and ITSM this file still does not exist - it seems like this file should not be referenced anymore (?).

I have done a clean install, imported my custom settings and themes and the search still works - it only seems to break when I import the database file.

Regards,
Andrew Hillel

Email: andrewhillel@rossendalebc.gov.uk

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Message: 1
Date: Wed, 13 Apr 2011 20:37:14 +0200
From: "Michiel Beijen" 
Subject: Re: [itsm] ITSM upgrade - config item search broken
To: "'OTRS::ITSM User questions and discussions'" 
Message-ID: <001501cbfa09$cf5820a0$6e0861e0$@beijen@otrs.com>
Content-Type: text/plain; charset="us-ascii"

Hi Andrew,

Do you have the file Kernel/Modules/AgentITSMConfigItemSearchResult.pm on your system in the OTRS directory?

If you open a command prompt, cd to the OTRS directory and type

Perl -cw Kernel::Modules::AgentITSMConfigItemSearchResult

What do you get as a result?

--

Mike

Van: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Namens Andrew Hillel
Verzonden: woensdag 13 april 2011 17:23
Aan: itsm@otrs.org
Onderwerp: [itsm] ITSM upgrade - config item search broken

Hi There,

I'm currently running OTRS 2.4.7, recently upgraded ITSM from version 1.3 to version 2.1.2 and am now running into issues. (Windows Server 2003 - MySQL).

When trying to run a search on config items I get an error when ITSM tries to display the search results.

########

Error: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found!

Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Apr 13
16:20:34 2011

Message: Module Kernel/Modules/AgentITSMConfigItemSearchResult.pm not found!

Traceback (364):

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182

   Module: C:/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48

###########

I've tried various combinations of upgrading ITSM, OTRS, installing an older versions of ITSM, exporting databases, starting from fresh, using default themes... I just can't get to the bottom of what is causing this issue.
Other than this issue the system is running fine.

Any idea would be greatly appreciated!

Regards,

Andrew Hillel

Email:  mailto:andrewhillel@rossendalebc.gov.uk
andrewhillel@rossendalebc.gov.uk