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From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht
Sent: Friday, 27 July 2007 8:46 PM
To: 'OTRS::ITSM User questions and discussions'
Subject: AW: [itsm] Service query

Hi

 

Yes, this is ok!! You must link your customers to the services using the “Customer <-> Service”-Mask in the Admin interface.

 

 

  Mit freundlichen Grüßen

  Manuel Hecht

 

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18

    http://www.otrs.com/ :: Communication with success!

 

 

 

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Matthew Joyce
Gesendet: Freitag, 27. Juli 2007 06:19
An: OTRS::ITSM User questions and discussions
Betreff: [itsm] Service query

 

 

Hi,

I created a service 'Email System'.
Then I created the following services as sub services  'anti spam', 'anti virus', 'calendars', 'mailboxes', 'blackberry gateway', webmail.

When I go to create a ticket, phone or email, the Server drop down is empty.
Is this normal ?

Also, I created an SLA, but can’t see how I link SLAs to Services.
Is there a way ?

Are services automatically dependant on sub services ?

Thanks

 

Matthew Joyce
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research