Hi,
I am now
introducing otrs:itsm in my company. I realized, that some items cannot be
deleted, that's fine especially if we speak about audit
requirements.
But what we
definetly would need is to hide the invalid items. Since the
infrastucture is considerable and it is quite fluctuating, we have
thousands of very disturbing "junk" items.
Is there a
possibility to hide theese items? Like a flag or
something?
Above this it
would make sense to have a "clean" function, for deleteing everything
older than 3/5/7 etc. years. There is also an obligation the
remove "expired" items, which we cannot fulfill for the
moment.
thanks
proycon