[itsm] Cannot select SLA or service when starting a new ticket?

28 Apr 2008

      Hi List,

When giving in a new ticket a can choose the queue where it goes to 
but not the service or SLA.

I filled out some services and SLA's to my best knowledge in the 
administrators interface.

What do I need to do to get this? We are using OTRS 2.2.5

Thank you, Enrique

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