Hii Dears,
Thanks for the reply but i checked the user and it is not locked or disabled also i'm using Microsoft active directory and do not have ssl configured ...i added the user to the administators and domain admins group without success...i have attached my Config.pm file so u can check it. Please this is urgent so any assistance will be appreciated.

On Tue, Nov 11, 2014 at 11:25 AM, Patrick Bloem <P.Bloem@call-teleteam.de> wrote:

Hi Mahmoud,

 

do you check the Active Directory User for the connection?

Maybe is the user is disable or banned from the inactivity policy.

 

With best regards

Patrick Bloem

System Administrator

 

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Mahmoud Ramadan Ali
Gesendet: Dienstag, 11. November 2014 10:18
An: OTRS::ITSM User questions and discussions
Betreff: Re: [itsm] OTRS and LDAP Integration get broken

 

Hiii Marcel,

Thanks for the reply but no i'm not using SSL...i'm integrating this with MS Active directory and the integration worked fine for sometime then get broken...i have uploaded my config file so you can check it ..and thanks in advance...

 

On Tue, Nov 11, 2014 at 6:56 AM, Marcel Schulte <schulte.marcel@gmail.com> wrote:

Hi Mahmoud,

do you connect to LDAP or LDAPS (with SSL)? In case of LDAPS it could have happened the SSL certificate of your LDAP server has changed and your OTRS does not know how to verify this new cert...

 

HTH,

Marcel

 

Mahmoud Ramadan Ali <cisco.and.more.blog@gmail.com> schrieb am Mon Nov 10 2014 at 20:09:21:

Hi everyone
I've integrated OTRS and LDAP and it worked for a sometime but the integration get broken and i'm reciving this error message...any help please how to solve this ?!
Nov 10 20:00:38 localhost OTRS-CGI-62[3438]: [Error][Kernel::System::Auth::LDAP::Auth][Line:167]: Can't connect to dc.hotciscolabs.com: IO::Socket::INET: connect: Connection refused

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