Yeah, I look forward to download your manual about ITSM.

I have installed 2.2.0 beta 2 with OTRS:ITSM 1.0 beta 2.
When I installed OTRS:ITSM packages, I got some package dependence issues; I had to added more perl modules and restarted Apache. This should be described in readme or somewhere.
I am trying to understand what I can do in this ITSM world :-)

Thank,
Liu Zheng 

2007/5/11, Manuel Hecht <manuel.hecht@otrs.com >:
Hi Liu Zheng

We will release a OTRS::ITSM basic manual in late May.
If manual is available, i will send an announcement to the Itsm-announce list (see http://lists.otrs.org).

Thanks for your message.


  Best regards,
  Manuel Hecht

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
    http://www.otrs.com/ :: Communication with success!



-----Ursprüngliche Nachricht-----
Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von zheng Liu
Gesendet: Freitag, 20. April 2007 12:52
An: itsm@otrs.org
Betreff: [Itsm] Is there any trying OTRS:ITSM?

Hi list,

I installed 2.2.0 with itsm 1.0 successfully.
I have no idea how to use it.
Are they any document for otrs:itsm?

I look forward to hearing from anyone who have this experience.

Thanks,
Liu Zheng
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