Best regards,

Jim

ITIL Process Manager

NCDOR

919-715-4932

919-696-0056 - cellular

>>> Leonardo Certuche <leonardo.certuche@itcon-ltda.com> 7/2/2010 9:29 AM >>>
Hello,

You can create an approval workorder inside your change template, and then make a condition in which when the mentioned workorder goes to state accepted, then your change will go from requested to approved.

Save it and create a new change based on that template. When the approval workorder gets assigned to someone and that someone goes to Report and accepts it, then thanks to your condition, your change now will be approved.

Leonardo Certuche

On 2 July 2010 07:46, Lovemore Chirombe <chirombel@gmail.com> wrote:

Hi Sebastien

I am new to otrs change management. How do i set the conditions so that the status of the change can move from requested to approval??

Thank you,
Lovemore Chirombe

On Wed, Jun 30, 2010 at 4:51 PM, Sebastien Bory <sb@groupenci.com> wrote:

Dear lists,

I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order,

But when I create a WO, the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the other state (in progress, fermé, …..)?

Thank

Sébastien Bory

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