Hi, the ticket type named "RfC" is not offered when creating tickets. This only happens if the ChangeManagement module is installed, after deinstallation "RfC" appears. I assume this is by design. How is this controlled ? I found no configure option, is this hard coded ? It is not transparent why one ticket type behaves different than the others. There's no difference under "Admin" -> "Type". Thanks in advance. Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de