Thanks for your quick answer.

Regards.
Daniel.

> From: nils.leideck@leidex.net
> Date: Mon, 11 Apr 2011 17:43:41 +0200
> To: itsm@otrs.org
> Subject: Re: [itsm] Restricting Ticket Types with ACLs
>
> Dear Daniel,
>
> On 11.04.2011, at 17:21, DANIEL D'AGOSTINO wrote:
>
> > I'm using the OTRS version 2.4.7.
> > I'm trying to restrict some ticket types depending on the group of users is logged in.
> > I've tried to do it using ACL but I couldn't find the way.
> >
> > ¿Is it possible? ¿Any suggestions?
>
> as far as I remember there was a functtion for ACLs missing to handle TicketTypes.
> I recommend to update to OTRS 2.4.10 or OTRS 3.0.7
>
> Cheers, Nils
>
> --
> Nils Leideck
> http://webint.cryptonode.de / a Fractal project
>
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