Hello  Gents and Ladies,

I am a complete newbie to the OTRS ITSM.

We are running a test system and I experience difficulties with building sample Changes and Change Templates.

My biggest problem are defining the conditions for a change, I do understand all the fields but would like to know if there are rules which conditions are applied first or if there are any relations.

Is this the only way to set the state of the change?

I read up on the Manual pages but would like to know if there is any other documentation or examples to help me on this.

Any kind of help would be highly appreciated.

Regards Guenther

neosventures (GmbH)

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