Hi Ale,

To build your CSV file you can use an spreadsheet application such as microsoft excel or openoffice calc. There you can put your CI attibutes on each column and once you're done yo can save it as CSV and define if it's separated by "," or ";"

Then you go to the import/export feature and build your import definition accordingly

Best of lucks,

Leonardo Certuche


On 26 April 2010 15:08, Maria Alejandra Piedra <alepr14@hotmail.com> wrote:

Ok, getting there!


Basicaly two questions, the first one is, do I have to add the Number in the import file?
And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas?


Thanks and regards

María Alejandra Piedra

Unidad de Informática y Sistemas de Información

IICA (506) 2216-0171

Alejandra.Piedra@iica.int


From: nils.leideck@leidex.net
Date: Mon, 26 Apr 2010 21:33:58 +0200

To: itsm@otrs.org
Subject: Re: [itsm] OTRS-Import/Export Problem

Hi,

On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:

It goes something like this:
FenixProduction OperationalDell
I don't know what Deployment state ID I have to add.

this looks well ... 
"Production" is the Deployment State therefor it is the 3rd column in your import file.
Please make sure this is configured properly in the import / export definition.

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project


The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with Hotmail. Get busy.

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