Hi all. About unique mail addresses...

When applying this kind of conf, what is the behavior when the agent send a reply or (worst case) when a new mail come to a queue?

Once I can have multiple occurrences of a same email address in customer_user, they could be associated with different customer ids... Not?

Will the new ticket remain without any customer company link??

Thanks.

Em quarta-feira, 1 de abril de 2015, Daniel D'Agostino <ddagosti@hotmail.com> escreveu:

Hi,

I am using the OTRS version 3.3.9.

I create a customer user and I assign him an email address.
Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers.

¿Is there any way to enable that?

Thank you in advance.
Daniel.

--
Eduardo B Ribeiro
21 9977-9504

RJ - Brasil