Hello
I manager to Get the lin king of CI working properly by configuring two contacts in Icinga especially for OTRS. They share a common email address. I still have another question. How can I make a service linked to the ticket? In SysConfig I have:
PostMaster::PreFilterModule###1-SystemMonitoring
ServiceRegExp: \s*Service:\s+(.)\s
(this is default value)
And I have a service named bacula-fd configured.
However upon receiving an alert:
** PROBLEM Service Alert: ldap.test.net/bacula-fd is CRITICAL **
The CI with a name ldap.test.net gets linked to the incident ticket but the service bacula-fd doesn't.
Does anybody know what the problem could be?
Pozdrawiam / Kind Regards
Bogdan Katynski
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bogdan.katynski@gigaset.commailto:bogdan.katynski@gigaset.com
From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Katynski, Bogdan
Sent: Tuesday, December 11, 2012 10:01 AM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Automatic link of CI
Hello
Thanks for the hint. I'll try this way or maybe the other way round: configure two otrs contacts in Icinga. I'll write to the group if I succeed for future reference.
Pozdrawiam / Kind Regards
Bogdan Katynski
bogdan.katynski@gigaset.commailto:bogdan.katynski@gigaset.com
From: itsm-bounces@otrs.orgmailto:itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero
Sent: Friday, December 07, 2012 3:33 PM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Automatic link of CI
Hello,
What we have done is to pass the arriving email (notification) to postmaster twice and created aliases in postfix to handle that, so we have couple of lines in postfix as follows.
alerts: alerts-create, alerts-link
alerts-create: "| /../scripts/parse.plhttp://parse.pl | /opt/otrs/bin/PostMaster.pl"
alerts-link: "| /../scripts/parse.plhttp://parse.pl | /opt/otrs/bin/PostMaster.pl"
So the first one pases the email to the other two an in the parser makes the email hearders to match what we configured in the module.
Hope it helps.
Regards
2012/12/7 Katynski, Bogdan