Hi Aysel,
that is also possible, in OTRS 2.3 + ITSM 1.2
you also have Config
Items. Just make sure that your user has group
permissions for config
items. Locations are now included in the config items,
for more flexibility.
And of course you can still link tickets with other
tickets, services,
etc... like before. You just don't need to install
LinkObject2, the
functionallity is now included in OTRS.
Best
regards,
Udo
Aysel Pamuk wrote:
> But I would like to define
Locations, link ticket to config items etc.
> In OTRS 2.2, I had Icons for
"Location" and "Config Items" so I could
> define locations and config
items. How can do these in OTRS2.3.3 with
> ITSM 1.2?
>
>
Thanks in advance,
> Aysel
>
> -----Original
Message-----
> From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf
Of
> Udo Bretz
> Sent: 19 Ocak 2009 Pazartesi 17:03
> To: ITSM
User questions and discussions
> Subject: Re: [itsm] Config Item and
Location functionalities with ITSM
> 1.2.2.
>
> Hi
Aysel,
>
> you don't need LinkObject2 for ITSM 1.2.
>
>
Best regards,
> Udo
>
>
> Aysel Pamuk wrote:
>>
Hello,
>>
>> Thanks for the quick response but I still
cannot install LinkObject2
>> because there is no LinkObject2 with
release 1.2 or suitable release
> for
>> ITSM
1.2.
>>
>> Let me explain current
situation.
>>
>> OTRS : 2.3.3
>>
>> ITSM :
1.2
>>
>> There is no LinkObject2 release for installing under
OTRS 2.3.3 with
>> ITSM 1.2.
>>
>> The latest
LinkObject2 release is 1.1.3 which requires ITSM 1.1 that
>> requires
OTRS 2.2.
>>
>> If there is LinkObject2 for ITSM 1.2, I could
install, otherwise I
>> cannot do anything.
>>
>> Any
idea?
>>
>> Aysel
>>
>> -----Original
Message-----
>> From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On
Behalf
> Of
>> it-news (Josef Lahmer)
>> Sent: 19 Ocak
2009 Pazartesi 15:00
>> To: OTRS::ITSM User questions and
discussions
>> Subject: Re: [itsm] Config Item and Location
functionalities with ITSM
>> 1.2.2.
>>
>>> I
cannot find 1.2 versions from OTRS websites. As far as I understand
>>
from your mail, I should downgrade and upgrade ITSM. Am I
right?
>>
>> no downgrade?!
>>
>> have a
look at: http://otrs.org/download/
>>
>>
"Download OTRS" (the 2.3.3 version)
>>
>> The addonpackage
otrs::itsm has version 1.2
>>
>> scrolling down to: "Download
OTRS::ITSM 1.2"
>>
>> there are 2 different version numbers
for otrs and the
>>
>>
"otrs::itsm-packages"
>>
>> as like the FAQ-package has
version 1.5.4 (for otrs 2.3.3)
>>
>> got
me?
>>
>>
>>
>
------------------------------------------------------------------------
>
--------
>> Ein schoner Buchrucken kann auch entzucken. Die gugler*
Bindearten
>> Kollektion ist da. 24 verschiedene und zum Teil
au?ergewohnliche
>> Bindearten verschaffen Uberblick und liefern
wertvolle Ideen.
>> Prasentiert in einer edlen, transparenten Acrylbox.
Mehr Infos unter:
>> http://www.gugler.at/shop/g-bindearten-kollektion.html
>>
>>
gugler* denkt weiter.
>>
>>
>>
_______________________________________________
>>
>> OTRS
mailing list: itsm - Webpage: http://otrs.org/
>>
>> Archive: http://lists.otrs.org/pipermail/itsm
>>
>>
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>>
>>
Support or consulting for your OTRS::ITSM system?
>>
>> =>
http://www.otrs.com/
>>
>>
>>
>
------------------------------------------------------------------------
>>
_______________________________________________
>> OTRS mailing list:
itsm - Webpage: http://otrs.org/
>>
Archive: http://lists.otrs.org/pipermail/itsm
>>
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>>
Support or consulting for your OTRS::ITSM system?
>> => http://www.otrs.com/
>
>
_______________________________________________
> OTRS mailing list: itsm
- Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/itsm
>
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>
Support or consulting for your OTRS::ITSM system?
> => http://www.otrs.com/
>
_______________________________________________
> OTRS mailing list: itsm
- Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/itsm
>
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
>
Support or consulting for your OTRS::ITSM system?
> => http://www.otrs.com/
--
((otrs))
:: OTRS AG :: Europaring 4 :: D- 94315 Straubing
Fon: +49 (0) 9421
56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with
success!
Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB
10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard
Steinbild
Vorstandsvorsitzender: André
Mindermann
_______________________________________________
OTRS mailing
list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To
unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Support
or consulting for your OTRS::ITSM system?
=> http://www.otrs.com/