Hi Leonardo, Thanks for that, changed them all to create from template and it works perfectly. Also gives me a better insight of the config.
Are you aware of a way to add a CC list to a ticket from the end users (customers) perspective. We will have groups which want to watch the tickets but an individual will submit it.
regards
paul
On 06/02/2015 13:00, itsm-request@otrs.org wrote:
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Today's Topics:
1. change from a ticket (Paul Carson) 2. Re: change from a ticket (Leonardo Certuche)
Message: 1 Date: Fri, 06 Feb 2015 12:14:39 +0100 From: Paul Carson pcarson@partner.eso.org Subject: [itsm] change from a ticket To: itsm@otrs.org Message-ID: 54D4A21F.7040104@partner.eso.org Content-Type: text/plain; charset=utf-8; format=flowed
Is it possible to use a template from the create change link in a ticket, or set the default change request to use a certain template. I can only seem to create from template if it is a new change and not from inside (thewrefore linked) to a ticket.
thansk
paul
Message: 2 Date: Fri, 6 Feb 2015 06:38:25 -0500 From: Leonardo Certuche leonardo.certuche@itconsultores.com.co Subject: Re: [itsm] change from a ticket To: "OTRS::ITSM User questions and discussions" itsm@otrs.org Message-ID: CAG67U_SVhsDyQYczUG2R-vcWPJkQPijcC9YwUHfiROS=74_iLw@mail.gmail.com Content-Type: text/plain; charset="utf-8"
Hello Paul
There are two settings in sysconfig for that: in one you define the ticket types that can trigger a change. By default it only allows RfC type. In the other (look for the word registration) you define what form to publish for that: create a change or create a change from template. El feb 6, 2015 6:15 AM, "Paul Carson" pcarson@partner.eso.org escribi?:
Is it possible to use a template from the create change link in a ticket, or set the default change request to use a certain template. I can only seem to create from template if it is a new change and not from inside (thewrefore linked) to a ticket.
thansk
paul
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