Hi Alexander, all,
Marco Vannini wrote : Hi Marco,
how did the story end ?
The posting mentions an enhancement bug for the new agent input type but it seems that it never got filed.
I think OTRS ITSM needs some more input types for CIs like a label to structure the input mask (the dummy type can't be labeled), a self clearing TextArea to act as a comment field for the last CI change and radio buttons (not check boxes).
Having an agent input type is logical in contrast to the customer input type so an enhancement bug with the code would perhaps be considered for ITSM 2.1 or 3.0.
Regards
Alexander
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