Re: [itsm] response time

3 Aug 2009


      Hi, To do that you need to make external comunications. for example: in
Notes you need to select external-notes, internal notes dont affect the SLA.

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com


On Mon, Aug 3, 2009 at 11:30 AM, boonyam lim  wrote:
...
hi all
There are two "sets" of escalation response, one at Queue, one at SLA, may
i know one i should be using it ?
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