Hi,

I’m busy installing OTRS v2.2.3 and want to add the ITSM v1.0.3 modules, but when installing the “ITSMTicket” module via the Package Manager (the opm files are stored locally on my drive), I get the below error:

Error: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_r[..]

Comment: 

Bug Report:    

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Oct  2 08:00:13 2007

Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename,  content_size, content_type, content, install_status,  create_time, create_by, change_time, change_by) VALUES  ('ITSMTicket',  '1.0.3',  'OTRS GmbH',  'ITSMTicket-1.0.3.xml',  '213', 'text/xml', ?, 'not installed',  current_timestamp, 1, current_timestamp, 1)'

Traceback (16996):

   Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263

   Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565

   Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670

   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_wwwroot_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47

   Module: (eval) (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30

My system is as follows:

MS Server 2003

Apache 2.2.4

MySQL v5.0.37

Perl 5.8.8 build 819

Does someone know how to correct and overcome this? If so, please let me know as I’m very eager to get this application up & running.

Thanks,

HK