Hello.  I am exploring the possibility of opening my ITSM system to our customers to allow them to create their own tickets and not have to call the Service Desk.  I can log in as a customer and my customized ticket types appear, but none of my Services or Queues can be selected.  I'm sure there is some simple setting(s) I have missed but I've looked everywhere I can think of to activate these.  Can someone point me in the right direction, please?
 
 
Best regards,
 
Jim
ITIL Process Manager
NCDOR
919-715-4932
919-696-0056 - cellular
james.burk@dornc.com
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